Roadside Assistance Technician/Tow Driver

AAA-The Auto Club Group•Nashville, TN

7d•Onsite

About The Position

The Roadside Assistance Technician/Tow Driver responds to AAA member service calls using a tow truck or service vehicle. The role provides roadside help such as tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments, and safely tows disabled vehicles when needed. The technician verifies membership, provides professional customer service, and works independently in the field while following safety procedures and towing guidelines. The position is based on-site at 814 B Fessler Lane, Nashville, Tennessee. It is highly active and field-based, with employees spending up to 95% of their time outdoors and on the road in varying weather and traffic conditions. Less than 5% of the work is performed in a traditional office setting. A flexible schedule may include evenings, weekends, holidays, and overtime based on business needs and member demand. The position is hourly, with starting rates of $22.50 per hour, overtime paid at time-and-a-half, shift differentials for evening and overnight hours, a sign-on bonus for eligible new ACG applicants, and a quarterly perfect-attendance bonus. The employer provides paid training and describes a comprehensive benefits package that includes health and insurance coverage, retirement savings, time off and leave programs, education assistance, and other perks.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass pre-employment and ongoing drug screening, motor vehicle record review, criminal background check, and DOT physical examination.
Strong customer service skills and ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required.

Nice To Haves

Prior experience providing roadside assistance, such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
Must be 21 years of age or older.

Responsibilities

Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
Provide roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles according to established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Work toward goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan with automatic deferral, employee contributions, company match, and additional company contribution, subject to eligibility and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off; full-time new employees receive up to 12 PTO days annually, subject to eligibility and accrual terms.
Paid holidays; full-time employees are eligible for 10 company-paid holidays annually, plus one mental health day, two floating holidays, and one volunteer day.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance up to $5,250 annually, with 80% covered by ACG.
Professional certification support with 100% reimbursement for eligible programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
$1,000 sign-on bonus paid in installments at 90 and 180 days for eligible applicants who are new to ACG.
$250 quarterly perfect attendance bonus.
Fully paid training.
Overtime opportunities paid at time-and-a-half.
Shift differentials: 5% premium for hours worked between 5:00 PM and 11:00 PM, and 10% for hours worked between 11:00 PM and 5:00 AM.