Roadside Assistance Technician/Tow Driver

Auto Club Group•Denver, CO

1d•Onsite

About The Position

Join The Auto Club Group as a Service Vehicle Operator responding to roadside service calls and helping AAA members with services such as jump-starts, tire changes, and lockouts, and safely towing vehicles when needed. The position combines hands-on problem solving, customer care, and safe driving while working independently in the field. The role is based in Denver, Colorado, and employees spend up to 95% of their time outdoors and on the road in varying weather and traffic conditions; less than 5% is performed in a traditional office setting. Safety is the top priority, and training and resources are provided. This is a full-time, hourly position. The schedule is flexible and may include evenings, weekends, holidays, and overtime based on business needs and member demand. Hourly rates start at $24.04, with rates varying by location and experience. Overtime is paid at time-and-a-half. Shift differentials are 5% for hours worked from 5:00 PM to 11:00 PM and 10% for hours worked from 11:00 PM to 5:00 AM. A $1,000 sign-on bonus is paid in installments at 90 and 180 days to applicants who are new to ACG, and a $250 quarterly perfect-attendance bonus is offered. Fully paid training is provided. The Auto Club Group provides membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories. ACG is part of the national AAA federation and is the second-largest AAA club in North America. It emphasizes an inclusive and welcoming workplace and is an equal opportunity employer.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination, both pre-employment and ongoing.
Strong customer service skills and the ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
For employment in Illinois, a valid Illinois C-Non CDL driver's license is required.
For employment in Indiana, a valid Illinois For Hire Endorsement is required.
Regular and reliable attendance is essential.

Nice To Haves

Prior experience providing roadside assistance services such as battery testing, jump-starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.

Responsibilities

Respond to AAA members' roadside assistance requests using a tow truck or service vehicle.
Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump-starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles according to established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Work toward goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program with confidential support services.
Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan, including a company match and additional company contributions subject to eligibility and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off; full-time new employees may receive up to 12 PTO days annually, subject to stated eligibility and accrual conditions.
For eligible full-time employees, 10 company-paid holidays annually, plus one mental health day, two floating holidays, and one volunteer day.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
$1,000 sign-on bonus for qualifying applicants who are new to ACG, paid in installments at 90 and 180 days.
$250 quarterly perfect-attendance bonus.
Overtime paid at time-and-a-half.
Shift differentials for specified evening and overnight hours.
Fully paid training.