Roadside Assistance Technician / Tow Driver

Auto Club Group•Boulder, CO

3d•Onsite

About The Position

The Roadside Assistance Technician / Tow Driver responds to roadside assistance requests from AAA members, providing services such as tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments. The role also safely tows disabled vehicles according to established procedures and towing guidelines. Technicians work independently in the field, verify memberships, provide professional customer service, and use tablets and electronic devices to manage calls and document work. This is a highly active, field-based position in Boulder, Colorado. Employees spend up to 95% of their time outdoors and on the road, often in varying weather and around traffic; less than 5% of the role is performed in a traditional office setting. The schedule is flexible and may include evenings, weekends, holidays, and overtime based on business needs and member demand. Safety is a priority, and training and resources are provided. The position is hourly and full-time. Starting rates are $24.04 per hour and may vary by location and experience. Overtime is paid at time-and-a-half, and shift differentials are available for specified evening and overnight hours. The posting also offers a $1,000 sign-on bonus for qualifying new ACG applicants and a $250 quarterly perfect attendance bonus. Fully paid training is provided. The benefits package includes medical coverage options, prescription drug coverage, dental and vision benefits, an Employee Assistance Program, life and disability insurance options, retirement and savings plans, HSA and FSA options, paid time off, paid holidays and other leave programs, tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and adoption assistance.

Requirements

High school diploma or GED.
Valid state driver's license with minimal driving infractions or incidents.
Successfully pass pre-employment and ongoing drug screening, motor vehicle record review, criminal background check, and DOT physical examination.
Strong customer service skills and the ability to communicate effectively and professionally.
Ability to work independently and make sound decisions in the field.
Comfort using GPS, mobile technology, tablets, and electronic applications.
Ability to lift and move items weighing up to 75 pounds.
Ability to read and interpret roadside service procedures and member benefits.
Basic math and recordkeeping skills.
Ability to successfully complete AAA training programs.
Commitment to safety and teamwork.
If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required.

Nice To Haves

Prior experience providing roadside assistance services, such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
Previous tow truck driving experience.
Experience operating wheel-lift, flatbed, or dolly towing equipment.
Commercial driving experience.
Automotive knowledge or mechanical aptitude.
Must be 21 years of age or older.

Responsibilities

Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
Safely tow disabled vehicles according to established procedures and towing guidelines.
Verify AAA membership and provide outstanding customer service during each interaction.
Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
Maintain a clean and professional service vehicle.
Use tablets and electronic devices to manage calls, update service requests, and access towing procedures.
Accurately document daily activities, service calls, vehicle logs, and receipts.
Maintain DOT certification and an acceptable driving record.
Work toward goals related to member satisfaction, safety, productivity, and battery services.
Support community and special AAA events as needed.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program with confidential support services.
Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan with company matching and additional company contributions, subject to eligibility and vesting terms.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, with eligibility at 90 days of employment.
Company-paid holidays, with eligibility and allotments varying by employment status and business unit schedules.
One mental health day, floating holidays, and a volunteer day for eligible full-time employees.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance of up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
$1,000 sign-on bonus for qualifying applicants who are new to ACG, paid in installments at 90 and 180 days of employment.
$250 quarterly perfect attendance bonus.
Overtime paid at time-and-a-half.
Shift differentials of 5% for hours worked between 5:00 PM and 11:00 PM and 10% for hours worked between 11:00 PM and 5:00 AM.
Fully paid training.