Road Technician 3
About The Position
The Flooring Solutions Technician 3 coordinates with the leadership team to provide exemplary customer service and demonstrate proficient use, operation, setup, and repair of company equipment. The position requires professional communication and appearance. The technician cleans and maintains equipment, performs preventive maintenance, diagnoses equipment issues, and completes repairs safely and effectively to minimize downtime. The role also involves tracking rental equipment and parts, coordinating deliveries and service calls, maintaining warehouse and wash-bay areas, and completing service and delivery paperwork. The technician delivers and installs rented equipment, trains authorized operators or customers in its safe use, and responds to emergency service calls on a rotating schedule, including weekends and evenings. The posting identifies the role as Road Technician 3, while the position objective refers to a Flooring Solutions Technician 3.
Requirements
- At least 5 years of mechanic experience with internal-combustion engines, propane, electrical systems, and hydraulics.
- High school diploma or GED required.
- Must provide mechanic’s tools of the trade.
- Excellent troubleshooting skills.
- Ability to prioritize work assignments.
- Ability to work independently and remain flexible regarding work assignments and changing priorities in a fast-paced environment.
- High degree of safety awareness.
- Working knowledge of equipment design and safety requirements.
- Must maintain a valid driver’s license and an excellent driving record free from points.
Nice To Haves
- Some trade school or equivalent training is desired.
- Prior floor-care equipment experience is strongly preferred.
Responsibilities
- Performs all levels of equipment repair, including dismantling, reassembling, and rebuilding equipment.
- Fabricates parts and equipment as needed for shop and customer requirements.
- Diagnoses complex mechanical and electrical equipment problems, including advanced electrical motors and controls.
- Tracks rental equipment inventory and coordinates deliveries, pickups, and customer service calls.
- Maintains warehouse and wash-bay areas, ensuring they are clean, safe, and properly maintained.
- Cleans, repairs, orders, and installs parts as needed to meet standards; sources and manages parts and supply inventory.
- Completes and maintains equipment service records, including damage repair, preventive maintenance, and warranty processing.
- Replaces decals and cleans and details equipment.
- Operates company vehicles safely and maintains a valid driver’s license and driving record free from points.
- Maintains company vehicles through washing, oil changes, and general safety inspections, and reports defects or unusual performance to a supervisor.
- Maintains and tracks company tools and supplies and brings broken tools to a supervisor for replacement.
- Communicates professionally with customers, managers, and coworkers to schedule deliveries, pickups, and service calls.
- Completes delivery, pickup, and service-call paperwork; obtains customer signatures and tracks serial numbers.
- Delivers and installs rented equipment and trains authorized operators or customers in safe equipment use.
- Implements and follows proper safety procedures.
- Works with managers, Equipment Rental Specialists, and Sales Engineers to maintain accurate records and tracking of in-stock and rented equipment.
- Provides emergency service response while on call on a rotating schedule, including weekends and evenings.
- Cleans and tests returned equipment to ensure it meets operating and appearance standards.
- Troubleshoots equipment and understands its operation, function, specifications, capabilities, and controls.
- Performs other duties as assigned.
Benefits
- Health, dental, and vision plans.
- 401(k) match.
- Volunteer time off.
- Short-term and long-term disability coverage.
- Accident, life, and travel insurance.
- Flexible spending.
- Tuition reimbursement options.
- Employee Assistance Program (EAP).
- Length of Service Awards.
- 12–25 vacation days depending on years of service.
- 5 sick days.
- 6 holidays, 2 half-day holidays, 2 floating holidays, 1 inclusion day, and 1 volunteer day.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
