Road Supervisor

Nissi Group, Inc.•Raleigh, NC

About The Position

Road Supervisors identify and report challenges, discrepancies, policy violations, and other concerns related to daily service to the Operations Manager(s). They instruct operators who violate company policy, help explore ways to address service challenges, report daily activities and observations, and assist with system reporting requirements. The role provides road supervision and evaluates bus operator safety and performance. It also supports operators and safety personnel with accident reporting, safety documentation, compliance and recordkeeping, customer-service issues, complaints, dispatching, and service records. Road Supervisors may assist with operator tracking systems and emergency response. They investigate incidents and complaints, including collecting and photographing evidence, taking measurements, interviewing witnesses, reviewing video, and arranging alternate passenger service as needed.

Requirements

High school diploma or equivalent.
Commercial driver's license (CDL) with passenger endorsement.
Knowledge of the operational characteristics of buses.
Knowledge of the Raleigh geographical area.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to read, understand, interpret, and explain transit-system operating rules, regulations, policies, phases, and routes.
Basic math, writing, and computer skills.
Ability to communicate clearly and with proper etiquette by telephone or radio.
Ability to meet the listed physical demands, including occasionally lifting, pushing, or carrying items up to 50 pounds and operating passenger buses, sedans, and/or SUVs.

Nice To Haves

Two or more years of commercial driving experience preferred.

Responsibilities

Provide road supervision of bus operators and communicate job requirements and responsibilities.
Prepare day-to-day evaluation reports.
Assist bus operators in preparing accident reports and safety-violation documents.
Correct safety problems on routes or at scenes while documenting violations.
Act as a liaison between bus operators and clients during customer-service issues.
Evaluate and monitor bus operator safety and performance.
Assist safety personnel with Department of Transportation (DOT) and/or Federal Transit Administration (FTA) compliance and recordkeeping.
Assist with dispatching, miscellaneous clerical tasks, and other related duties as assigned.
May assist with the bus operator tracking system for performance and evaluations.
May assist emergency or law-enforcement personnel during medical or other emergencies.
Investigate and respond to complaints.
Review complaints with bus operators, conduct interviews, retrieve videos, and investigate matters to respond to DDOT.
Maintain timely and accurate records on service interruptions, bus changes, and other assigned reports.
Investigate, prepare, and record accident or incident reports, including collecting and photographing evidence, taking measurements, interviewing witnesses, and arranging alternate passenger service.