Road Supervisor

MV Transportation • Sylmar, CA

5d

About The Position

MV Transportation is seeking a Road Supervisor to monitor street operations in accordance with client, operations, and safety department requirements. The position involves field observations and site checks, monitoring service performance and safety, responding to incidents, supporting operators and dispatch, and documenting observations and findings.

The Road Supervisor also helps maintain service delivery by filling vacant shifts when necessary, assisting with field vehicle changes, identifying potential reroutes, and coordinating responses to service or passenger problems. The role requires knowledge of the local service area, project vehicles and systems, applicable performance requirements, and relevant safety regulations and policies.

Requirements

• High school diploma or equivalent.
• Certifications according to local contract requirements.
• Previous passenger transportation experience in the current project or a similar environment.
• Excellent safety and service record.
• Knowledge of the local training program and local operations.
• Familiarity with the service area.
• Knowledge of client and service performance requirements.
• Ability to manage emergency situations.
• Knowledge of project-specific vehicles, components, and data and communications systems.
• Knowledge of state and federal regulations and corporate safety programs and policies.
• Ability to read, write, and speak English.
• Ability to communicate effectively and work with all departments.
• Ability to work independently and objectively.

Nice To Haves

• Previous training and/or field supervision experience.

Responsibilities

• Conduct site checks and road observations according to client and local policy; document findings and provide reports to project staff.
• Conduct wheelchair securement and vehicle cleanliness checks on in-service vehicles.
• Monitor on-time performance and adherence to schedules and routes.
• Provide customer information to site personnel and at key locations.
• Respond to accidents and incidents, help manage the situation, collect required information, and assist dispatch and operations staff in resuming service while minimizing passenger disruptions.
• Accompany operators to medical facilities after accidents or injuries when required and ensure proper administration of post-accident drug and alcohol testing.
• Fill vacant shifts as necessary to ensure full service delivery.
• Conduct gate checks at pull-out or pull-in times, checking on-time service and completion of paperwork, manifests, and pre- and post-trip inspections.
• Identify potential rerouting needs caused by traffic, construction, or accidents.
• Ensure operators are fit for duty, meet uniform and equipment standards, and have proper licenses and certifications.
• Assist operators with service or passenger problems.
• Assist dispatch and maintenance staff with vehicle changes in the field.
• Provide feedback to safety and operations departments on service issues affecting safety and performance; identify potential hazards and provide feedback for daily operations procedures.
• Assist in determining whether accidents and incidents were preventable and recommend future training based on individual events or system trends.
• Accurately document field observations and maintain files.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED