Road Supervisor

MV Transportation•White Plains, MD

About The Position

MV Transportation is seeking a Road Supervisor to monitor street operations in accordance with client, operations, and safety department requirements. The role involves checking service and vehicle conditions, supporting operators and dispatch, responding to incidents, and helping maintain safe, timely service delivery. The Road Supervisor documents field observations, communicates findings to project staff and other departments, and supports compliance with contract, client, and regulatory requirements.

Requirements

Valid Commercial Driver's License (CDL) with passenger endorsement.
At least one year of relevant Road Supervisor experience.
High school diploma or equivalent.
Certifications required by local contract requirements.
Previous passenger transportation experience in the current project or a similar environment.
Excellent safety and service record.
Knowledge of the local training program and local operations.
Familiarity with the service area.
Knowledge of client and service performance requirements.
Ability to manage emergency situations.
Knowledge of project-specific vehicles, components, and data/communications systems.
Knowledge of state and federal regulations and corporate safety programs and policies.
Ability to read, write, and speak English.
Ability to communicate effectively and work with all departments.
Ability to work independently and objectively.

Nice To Haves

Previous training and/or field supervision experience is preferred but not required.

Responsibilities

Conduct site checks and road observations according to client and local policy; document findings and provide required reports to project staff.
Check wheelchair securement and vehicle cleanliness on in-service vehicles.
Monitor on-time performance and adherence to schedules and routes.
Provide customer information to site personnel and at key locations.
Respond to accidents and incidents, help manage the situation, collect required information, and assist dispatch and operations staff in resuming service while minimizing passenger disruptions.
Accompany operators to medical facilities after accidents or injuries as required and ensure proper administration of post-accident drug and alcohol testing.
Fill vacant shifts as necessary to maintain full service delivery.
Conduct gate checks at pull-out and pull-in times, checking on-time service and completion of paperwork, manifests, and pre- and post-trip inspections.
Identify potential rerouting needs due to traffic, construction, or accidents.
Ensure operators are fit for duty, meet uniform and equipment standards, and hold proper licenses and certifications.
Assist operators with service or passenger problems.
Assist dispatch and maintenance staff with vehicle change-outs in the field.
Provide safety and operations departments with feedback on service items affecting safety and performance; identify potential safety hazards and recommend information for daily operating procedures.
Assist in determining accident and incident preventability and recommend future training based on individual events or system trends.
Accurately document field observations and maintain files.