Road Supervisor

MV Transportation•White Plains, MD

About The Position

MV Transportation is seeking a Road Supervisor to monitor street operations according to client, operations, and safety department requirements. The role conducts field checks, supports operators and dispatch staff, responds to accidents and incidents, and helps ensure safe, reliable service and compliance with contract and local requirements. The Road Supervisor documents observations and incidents, monitors service performance, supports service recovery and vehicle changes, and communicates safety and operational feedback to relevant departments. The position may fill vacant shifts as needed to maintain full service delivery.

Requirements

Valid Commercial Driver's License (CDL) with passenger endorsement.
At least one year of relevant Road Supervisor experience.
High school diploma or equivalent.
Certifications according to local contract requirements.
Previous passenger transportation experience in the current project or a similar environment.
Excellent safety and service record.
Knowledge of the local training program and local operations.
Familiarity with the service area.
Knowledge of client and service performance requirements.
Ability to manage emergency situations.
Knowledge of project-specific vehicles, components, and data and communications systems.
Knowledge of state and federal regulations and corporate safety programs and policies.
Ability to read, write, and speak English.
Ability to communicate effectively and work with all departments.
Ability to work independently and objectively.

Nice To Haves

Previous training and/or field supervision experience.

Responsibilities

Conduct site checks and road observations according to client and local policy, document findings, and provide reports to project staff.
Check wheelchair securement and cleanliness on in-service vehicles.
Monitor on-time performance and adherence to schedules and routes.
Provide customer information to site personnel and at key locations.
Respond to accidents and incidents, help manage the situation, collect required information, and assist dispatch and operations staff in resuming service while minimizing passenger disruptions.
Accompany operators to medical facilities when required after an accident or injury and ensure proper administration of post-accident drug and alcohol testing.
Fill vacant shifts as necessary to ensure full service delivery.
Conduct gate checks at pull-out and pull-in times, verifying on-time service and completion of paperwork, manifests, and pre- and post-trip inspections.
Identify potential rerouting needs caused by traffic, construction, or accidents.
Ensure operators are fit for duty, meet uniform and equipment standards, and have proper licenses and certifications.
Assist operators with service or passenger problems.
Assist dispatch and maintenance staff with vehicle changes in the field.
Provide feedback to safety and operations departments about service items affecting safety and performance, identify potential hazards, and recommend feedback for daily operations procedures.
Assist in determining accident and incident preventability and recommend future training based on individual events or system trends.
Accurately document field observations and maintain files.