RN Supervisor | Primary Care/Walk-in Clinic 1287 Burns Way

Logan Health•Kalispell, MT

18d•Onsite

About The Position

Logan Health is seeking an RN Outpatient Supervisor for its Primary Care/Walk-in Clinic at 1287 Burns Way in Kalispell, Montana. The supervisor balances leadership responsibilities with hands-on nursing care, working alongside an experienced team of registered nurses and medical assistants while supporting staff development and excellent patient care. The clinic serves patients of all ages and sees more than 60 patients daily. Its team includes nurse practitioners, physician assistants, RNs, and medical assistants. Nursing care includes triage, IVs, injections, phlebotomy, catheter care, point-of-care testing, procedure support, patient-flow coordination, and helping patients access a higher level of care when needed. The supervisor oversees day-to-day clinic operations, staff support and performance, patient services, training, quality improvement, compliance, and financial functions. The role collaborates with leadership and other departments on staffing, scheduling, budgets, revenue-cycle processes, operational goals, and patient experience. The supervisor maintains clinical skills and competencies to support staff and provide timely training and education. This is a full-time position scheduled for 40 hours per week in 8-hour day shifts. Schedules may be adjusted to meet position and organizational needs. Logan Health operates 24 hours a day, seven days a week.

Requirements

Current Montana RN license or a multistate compact license authorizing practice in Montana.
Current RQI as required by policy and assigned area.
At least one year of leadership experience in a lead, charge, supervisor, or higher-level leadership role.
At least two years of experience in a clinical setting.
Strong business and financial skills, including demonstrated financial and budgetary experience.
Knowledge of government and reimbursement regulations, requirements, and HIPAA guidelines.
Ability to take initiative, exercise independent judgment, proactively solve problems, maintain harmonious working relationships, and address complex and sensitive issues.
Knowledge of health care administration and the continuum of care.
Advanced computer skills, including Excel, and ability to learn other software as needed.
Excellent organizational, detail-oriented, critical-thinking, prioritization, and self-starting skills, with ability to work independently and as part of a team.
Commitment to teamwork and maintaining confidentiality.
Excellent verbal and written communication skills for communicating with varied audiences.
Excellent interpersonal skills and ability to handle sensitive and confidential situations with tact, professionalism, and diplomacy.
Ability to balance supervisory responsibilities with hands-on patient care and manage competing priorities.

Nice To Haves

Experience in primary care, walk-in, urgent care, or another ambulatory clinic setting.
Experience with medical software and applications.

Responsibilities

Work alongside staff to provide nursing care, room patients, and support daily clinic operations.
Coach, educate, orient, and provide ongoing support to staff; maintain training documentation and annual skills assessments.
Coordinate scheduling, assist with hiring and interviewing, and manage staff performance through clear expectations and constructive feedback.
Supervise day-to-day operations, including patient services, practice operations, staff concerns, facilities maintenance, compliance, process improvement, marketing, physician practice coordination, and financial functions.
Ensure patient care services are effective from initial contact through completion, and work with leadership on patient concerns, service recovery, billing questions, patient experience, and access.
Hold monthly staff meetings with leadership to address operational and care-continuum issues, seek solutions, and share organizational information.
Contribute to budget planning, monitor budgets and financial performance, provide statistical reports, address variances, and support revenue, productivity, efficiency, and expense-management goals.
Work with finance and revenue-cycle teams to support timely, accurate documentation and responses to revenue-cycle requests.
Monitor and ensure compliance with legal requirements, governmental reporting regulations, accreditation requirements, and organizational policies and procedures.
Collaborate with leadership on resources, scheduling, recruiting, compensation, and adherence to contractual obligations, including provider schedules.
Review processes, recommend improvements, support quality improvement, and develop operational goals aligned with organizational goals.
Maintain clinical skills and competencies to support staff and provide just-in-time training and education.
Maintain regular and consistent attendance as scheduled by department leadership.