RN Supervisor | Primary Care/Walk-in Clinic 1287 Burns Way

Logan Health Medical Center•Kalispell, MT

17d•Onsite

About The Position

Logan Health is seeking an RN Outpatient Supervisor for its Primary Care/Walk-in Clinic at 1287 Burns Way in Kalispell, Montana. The supervisor balances leadership responsibilities with hands-on nursing care, working alongside staff while supporting their development. The clinic serves more than 60 patients daily across all ages and includes nurse practitioners, physician assistants, registered nurses, and medical assistants. Nursing care includes triage, IVs, injections, phlebotomy, catheter care, point-of-care testing, procedure support, patient-flow coordination, and assistance accessing higher levels of care when needed. The supervisor oversees daily clinic operations and staff, supports patient care and service, develops and trains employees, coordinates scheduling and hiring activities, and manages performance. The role partners with leadership on operational planning, budgets, quality improvement, regulatory compliance, and clinic goals. The supervisor also maintains clinical skills and competencies to support staff and provide timely training and education. The position is full-time, 40 hours per week, with eight-hour day shifts. Schedules may be adjusted to meet position and organizational needs.

Requirements

Current Montana RN license or a multistate compact license authorizing nursing practice in Montana.
Current RQI, as required by policy and assigned area(s).
At least one year of leadership experience; lead or charge experience is accepted.
At least two years of experience in a clinical setting.
Strong business and financial skills, including demonstrated financial and budgetary experience.
Knowledge of government and reimbursement regulations, requirements, and HIPAA guidelines.
Ability to take initiative, exercise independent judgment, and proactively solve problems.
Experience maintaining harmonious working relationships and addressing complex and sensitive issues.
Knowledge of health care administration and the continuum of care.
Advanced computer-system knowledge, including Excel.
Excellent organizational skills, attention to detail, self-direction, critical thinking, prioritization, and ability to work independently and as part of a team.
Commitment to teamwork and maintaining confidentiality as needed.
Excellent verbal and written communication skills for varied audiences.
Strong interpersonal skills and ability to handle sensitive and confidential situations with tact, professionalism, and diplomacy.
Ability to balance competing priorities, communicate clearly, address performance concerns, and step into patient care.

Nice To Haves

Experience in primary care, walk-in, urgent care, or another ambulatory clinic setting.
Experience with medical software and applications.

Responsibilities

Work alongside staff to provide nursing care, room patients, and support daily clinic operations.
Coach, educate, orient, and support staff; establish training and cross-training processes; and maintain documentation of training and annual skills assessments.
Coordinate scheduling and assist with recruiting, hiring, interviewing, compensation, and staff performance management.
Hold monthly staff meetings with leadership to address issues, care transitions, solutions, and organizational information.
Oversee day-to-day operations, including patient services, practice operations, staff concerns, facilities maintenance, compliance, process improvement, marketing, physician practice coordination, and financial functions.
Ensure high-quality patient services from initial contact through the close of services; work with leadership on patient concerns and service recovery, billing questions, and access.
Improve patient experience, service, access, workflows, and operational processes, and support quality improvement.
Partner with leadership to develop operational goals and ensure alignment with organizational goals.
Contribute to practice budget development; operate within the established budget; monitor results and report statistics; address budget variances; and support revenue, productivity, efficiency, and expense management.
Work with finance and revenue cycle teams to support timely, accurate documentation and responses to revenue-cycle requests.
Monitor compliance with legal, governmental reporting, and accreditation requirements, and prepare requested information.
Ensure schedules align with providers’ contractual obligations and that business functions, processes, and procedures comply with Logan Health policies.
Maintain clinical skills and competencies to support staff, provide just-in-time training, and deliver education.
Maintain regular and consistent attendance as scheduled by department leadership.