RN Program Manager

Central Health•Austin, TX

13h

About The Position

Reporting to the Chief Nursing Officer (CNO), the RN Program Manager develops nursing services data dashboards and reports in collaboration with CUC data teams to support effective care delivery. The role applies nursing practice to reporting and dashboard development and uses data development principles, analysis, display, and statistical tools to ensure the integrity of information and support nursing services priorities. The position also supports nursing services leadership in oversight of the nursing peer review process. The RN Program Manager supports quality monitoring and improvement across nursing and clinical services, including program monitoring, concurrent record reviews, clinical review of process variances, and evidence-based practice initiatives. The role coordinates data collection and analysis, reports outcomes and improvement opportunities, supports investigations and action plans, and prepares reports and presentations for nursing leadership, committees, and external partners as directed. The position reports findings to the Director of Nursing and maintains knowledge of regulatory standards, nursing practice, and Joint Commission requirements.

Requirements

Associate degree in nursing from an accredited school of nursing.
At least three years of experience as a registered nurse.
Experience overseeing performance metrics.
Unrestricted State of Texas Registered Nurse license.
Knowledge of local, state, and federal regulations and laws governing health and human services activities.
Experience with statistical software and Microsoft Office products, including Excel, Teams, and PowerPoint.
Experience using and managing data in an electronic health record environment.
Knowledge or experience with Joint Commission accreditation processes and requirements, and applicable federal, state, and local regulations and standards for care delivery in a Federally Qualified Health Center (FQHC).
Understanding of or experience working in a Patient-Centered Medical Home (PCMH) environment.
Ability to collaborate across the organization to resolve challenges economically, professionally, and with minimal disruption.
Strong problem-solving ability, attention to detail, and accuracy.
Excellent verbal and written communication skills.
Proficiency with the Windows operating system, Windows Office products, and electronic health records.
Ability to work independently and as part of a team to meet established timelines.
Knowledge and competency in prioritization and time management.
Strong computer skills at an intermediate to advanced level.
Knowledge of regulatory agency standards, nursing practice, and The Joint Commission.

Nice To Haves

Three years of experience as a nurse or in a healthcare-related field.
Experience with the Joint Commission accreditation process and requirements, working in an FQHC, and/or working in a PCMH environment.

Responsibilities

Develop project presentations supporting nursing service interventions.
Assist in developing and implementing nursing services program monitoring plans.
Implement and maintain an ongoing program to measure, monitor, oversee, and improve the quality and appropriateness of nursing and clinical team care, treatment, and services.
Develop concurrent record review programs and improvement activities to evaluate nursing and clinical support staff effectiveness.
Support oversight of program implementation.
Support Nursing Peer Review Committee activities and assignments.
Support clinical review and investigation of process variances, including adherence to timelines, and report findings to the Director of Nursing.
Provide nursing services with data needed to investigate unexpected outcomes and facilitate development of corrective action plans; assist in completing or creating action plans as needed.
Oversee processes that support evidence-based nursing practice initiatives and best practices or benchmarking.
Implement programs that translate clinical interpretation of data and interventions into nursing services practice.
Ensure timely and accurate data reporting.
Establish mechanisms for reporting outcomes data to identify improvement opportunities for nursing services priorities and program plans.
Assist in developing forms for data collection and analysis.
Assist with annual reports and presentations of data to the CNO, nursing services leadership, appropriate committees, and external partners as directed by CUC leadership.
Maintain accessible, readable files of definitions, benchmarks, goals, and parameters relevant to each project.
Track and trend data, compare results with goals and benchmarks, identify anomalies, and use appropriate tools to prepare presentations for internal and external stakeholders.
Coordinate appropriate data collection using software applications.
Collaborate with CUC data teams to improve data collection, analytics, and strategies that optimize data efficiency and quality.
Perform other duties as assigned.