RN Patient Services Manager III - UNC Home Health Chapel Hill

UNC Health • Chapel Hill, NC

2d • Hybrid

About The Position

UNC Home Health is seeking a self-directed, results-driven Nurse Manager to lead its home health team. The manager reports to the Director of Home Health and works with the leadership team on program initiatives, strategic growth, and planning. The role oversees clinical teams, staff skills and competencies, and education to promote patient-centered care. It also supports Performance Improvement and Quality Assurance activities and works with the multidisciplinary team to ensure high-quality patient care. The manager supervises clinical staff and serves as the primary contact for recruiting, interviewing, and hiring team members.

The position supervises a large clinical unit, ensuring appropriate care and services for patients and families, suitable staffing and skill mix, and effective supervision of nursing and other support staff. It manages human and financial resources, supports recruitment and retention, applies organizational hiring and employment policies, and provides performance feedback and goal-setting opportunities. The manager also helps ensure compliance with regulatory and accreditation standards; leads and participates in quality improvement; supports staff orientation, continuing education, and competency evaluation; and leads efforts to improve customer satisfaction.

This is a full-time, 40-hour-per-week hybrid position with in-office days at the Chapel Hill home health office and Raleigh offices. The work schedule is a day job. The manager participates in an Administrator-on-Call rotation after hours and occasionally on weekends. UNC Health offers comprehensive training, benefits, mileage reimbursement, paid time off accrual, a UNC-issued laptop, and a cell phone with a Katana security device for onsite patient care.

Requirements

• Bachelor of Science in Nursing (BSN) from a state-accredited school of professional nursing.
• At least three years of nursing experience, including at least one year in Home Health, as stated in the posting introduction.
• Three years of professional nursing experience in tertiary care and one year of management experience in a specialty area, as stated in the formal experience requirements.
• Licensed to practice as a Registered Nurse in North Carolina.
• Basic Life Support (BLS) certification.
• Strong Home Health and leadership experience, with understanding of day-to-day home health operations, OASIS, quality assurance, and patient satisfaction metrics.
• Self-starter who takes initiative and applies a strategic, results-oriented approach to leadership.

Nice To Haves

• Five years of nursing experience, including a minimum of two years in home health and home health leadership.
• For positions at Magnet Hospitals, professional certification approved by ANCC Magnet relevant to management, leadership, or the clinical area is required within the employment probationary period.

Responsibilities

• Ensure appropriate care and services are available to patients, clients, and families.
• Facilitate interdisciplinary collaboration in patient and client care planning.
• Ensure appropriate clinical staffing and skill mix for patient care.
• Supervise clinical professionals and paraprofessionals, including nursing and support staff.
• Manage human resources and foster an environment conducive to recruiting and retaining staff.
• Apply organizational policies and procedures in hiring, promoting, transferring, and terminating staff.
• Provide annual performance feedback and opportunities for staff to set professional goals.
• Use clinical and financial information to establish and meet budgetary goals.
• Implement strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources.
• Evaluate the impact of strategic fiscal changes on quality outcomes.
• Ensure nursing practice meets or exceeds internal and external regulatory and accreditation standards.
• Lead and participate in quality improvement initiatives focused on patient safety and quality-of-care issues.
• Create an educational environment for student learning, staff continuing education, and new-staff orientation.
• Ensure annual staff competency evaluations confirm staff have the knowledge and skills required for the patient population.
• Promote high customer satisfaction, communicate satisfaction results and feedback to staff, and lead monthly improvement initiatives.
• Advocate within the organization for consumers, particularly vulnerable or at-risk populations.
• Support program initiatives, strategic growth, and planning.
• Oversee clinical team skills, competencies, and education to promote patient-centered care.
• Support Performance Improvement and Quality Assurance activities.
• Recruit, interview, and hire new team members.
• Participate in an Administrator-on-Call rotation after hours and occasionally on weekends.

Benefits

• Comprehensive training.
• Generous benefits.
• Mileage reimbursement.
• Competitive paid time off (PTO) accrual.
• UNC-issued laptop.
• Cell phone with a Katana device that provides extra security during onsite patient care.
• Eligible employees currently participating in TSERS or ORP through another North Carolina agency may continue participating in those plans at UNC Health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager