RN - Hospice Patient Care Team Manager

Gentiva Hospice•Tarboro, NC

About The Position

The Hospice Patient Care Team Manager supervises the hospice team and oversees patient care activities to ensure high-quality, compliant hospice services. Reporting to the Executive Director or Administrator, this leadership role manages clinical operations, coordinates care, and develops staff to uphold patient-care and regulatory standards. The position also supports quality assessments, performance improvement initiatives, and operational efficiencies at the location.

Requirements

Current RN license in the state of employment.
Graduate of an accredited nursing program.
At least 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting.
Ability to apply hospice principles, industry standards, and regulatory compliance requirements, including Medicare, Medicaid, JCAHO, and ACHC.
Knowledge of and compassion for terminally ill patients and their families.
Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from varied backgrounds.
Strong interpersonal, organizational, and leadership skills.
Competency in clinical documentation and technology systems.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Previous leadership, team management, or supervisory experience in hospice or home health.
Familiarity with EMR systems and telehealth platforms.
Certification in Hospice and Palliative Nursing (CHPN).

Responsibilities

Oversee and direct patient care services to ensure the delivery of high-quality hospice care.
Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and priority.
Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
Lead or facilitate Interdisciplinary Group (IDG) meetings, present patient updates, review charts, coordinate care plans, and document minutes.
Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
Ensure care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures.
Support performance improvement initiatives, quality assessments, and operational efficiencies within the location.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program.
Generous paid time off and 7 paid holidays.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
Education support and tuition assistance, including ASN to BSN and BSN to MSN.
Free continuing education units (CEUs).
Company-paid life and long-term disability insurance.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.