RN Clinical Liaison

Gentiva Hospice•Vestavia, AL

About The Position

Gentiva Hospice is seeking an experienced and compassionate Hospice Clinical Liaison to ensure intake and referral processes are completed efficiently and effectively for patients, families, referral sources, and the organization. The role builds professional relationships, coordinates admissions, and supports community awareness of hospice services. The liaison receives referrals, assesses eligibility, educates patients and families about hospice care, completes admission documentation, and coordinates with the hospice care team and referral sources. The position includes daily visits to hospitals and facilities and outreach to maintain and grow referral relationships. Gentiva is a national provider of hospice, palliative care, home health care, and advanced illness management, with nearly 600 locations across 38 states. This is a safety-sensitive position.

Requirements

Licensed nurse with three to five years of hospice experience required.
Minimum of three years of hospice experience required.
Current RN license to practice nursing in the state of employment.
CPR certification.
Valid driver’s license and automobile insurance.
Strong knowledge of hospice care and the needs of patients and families.
Familiarity with community resources and referral networks.
Excellent patient assessment and documentation skills.
Ability to supervise staff, coordinate services, and manage programs effectively.
Strong communication and interpersonal skills, including sensitivity to diverse backgrounds.
Compassion and sensitivity to the needs of terminally ill patients and their families.
Flexibility to manage varied tasks and shifting priorities.
Professional maturity, collaboration, and tact when working with interdisciplinary teams.
Ability to influence and educate referral sources, patients, and families.
Demonstrated commitment to patient advocacy and quality care.
Meet applicable state-specific requirements and minimum requirements for benefits eligibility.

Nice To Haves

BSN with five or more years of hospice experience preferred.
Prior experience as a discharge planner, case manager, or educator preferred.

Responsibilities

Receive and respond to referrals from hospitals, home health agencies, physicians, case managers, skilled nursing facilities, and other healthcare professionals.
Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families.
Educate patients and families about hospice care, how it works, and its purpose, providing clarity, reassurance, and compassion.
Complete documentation and coordinate intake and admission, ensuring legal, clinical, and payer requirements are met.
Serve as a liaison between referral sources and the hospice care team, supporting seamless handoffs, clear communication, and timely responses.
Visit hospitals and facilities daily, maintaining visibility and accessibility with discharge planners, case managers, and physicians.
Build and maintain relationships with referral partners and identify outreach opportunities to increase awareness of hospice services.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program.
Generous paid time off and seven paid holidays.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN pathways.
Free continuing education units (CEUs).
Company-paid life and long-term disability insurance.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.