RN Clinical Liaison

Gentiva Hospice•Jackson, MI

About The Position

Gentiva Hospice is seeking an experienced and compassionate RN Clinical Liaison to manage referral and intake processes and support patients, families, referral sources, and the organization. The role coordinates hospice admissions, builds professional relationships with referral partners, and promotes awareness of hospice services in the community. The position involves daily visits to hospitals and facilities and serves as a connection between referral sources and the hospice care team. Applicants must be licensed nurses with at least three years of hospice experience. A BSN and five or more years of hospice experience are preferred. The role also requires a current RN license in the state of employment, CPR certification, a valid driver’s license, and automobile insurance. Gentiva describes itself as a national provider of hospice, palliative, home health, and advanced illness management services, with nearly 600 locations across 38 states. The position is identified as safety-sensitive.

Requirements

Licensed nurse with at least three years of hospice experience.
Current RN license to practice nursing in the state of employment.
CPR certification.
Valid driver’s license and automobile insurance.
Strong knowledge of hospice care and the needs of patients and families.
Familiarity with community resources and referral networks.
Excellent patient assessment and documentation skills.
Ability to supervise staff, coordinate services, and manage programs effectively.
Strong communication and interpersonal skills, including sensitivity to diverse backgrounds.
Compassion and sensitivity toward terminally ill patients and their families.
Flexibility to manage varied tasks and shifting priorities.
Professional maturity, collaboration, and tact when working with interdisciplinary teams.
Ability to influence and educate referral sources, patients, and families.
Demonstrated commitment to patient advocacy and quality care.

Nice To Haves

BSN with five or more years of hospice experience.
Prior experience as a discharge planner, case manager, or educator.

Responsibilities

Receive and respond to referrals from hospitals, home health providers, physicians, case managers, skilled nursing facilities, and other healthcare professionals.
Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families.
Educate patients and families about hospice care, how it works, and its purpose.
Complete documentation and coordinate intake and admission, ensuring legal, clinical, and payer requirements are met.
Act as a liaison between referral sources and the hospice care team to support seamless handoffs, clear communication, and rapid responses.
Visit hospitals and facilities daily and maintain visibility and accessibility with discharge planners, case managers, and physicians.
Build and maintain relationships with referral partners and identify outreach opportunities to increase awareness of hospice services.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and seven paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN programs, for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.