RN Clinical Liaison

Gentiva Hospice • Virginia Beach, VA

2d

About The Position

Gentiva Hospice is seeking an experienced, compassionate RN Clinical Liaison to manage hospice intake and referrals and support patients, families, referral sources, and the organization. The role assesses patients for hospice eligibility, coordinates admissions, educates patients and families about hospice care, and serves as a communication link between referral partners and the hospice care team. It also includes regular visits to hospitals and facilities and relationship-building to increase community awareness of hospice services.

Requirements

• Licensed nurse with three to five years of hospice experience required.
• At least three years of hospice experience required.
• Current RN license to practice in the state of employment.
• CPR certification.
• Valid driver’s license and automobile insurance.
• Strong knowledge of hospice care and the needs of patients and families.
• Familiarity with community resources and referral networks.
• Strong patient assessment and documentation skills.
• Ability to supervise staff, coordinate services, and manage programs effectively.
• Strong communication and interpersonal skills, including sensitivity to diverse backgrounds.
• Compassion and sensitivity toward terminally ill patients and their families.
• Flexibility to manage varied tasks and shifting priorities.
• Professional maturity, collaboration, and tact when working with interdisciplinary teams.
• Ability to influence and educate referral sources, patients, and families.
• Commitment to patient advocacy and quality care.

Nice To Haves

• BSN with five or more years of hospice experience preferred.
• Prior experience as a discharge planner, case manager, or educator preferred.

Responsibilities

• Receive and respond to referrals from hospitals, home health providers, physicians, case managers, skilled nursing facilities, and other healthcare professionals.
• Review medical records, conduct clinical evaluations, and communicate with physicians and families to assess hospice eligibility.
• Explain hospice care and its services to patients and families with clarity, reassurance, and compassion.
• Complete documentation and coordinate intake and admission, ensuring legal, clinical, and payer requirements are met.
• Coordinate communication and handoffs between referral sources and the hospice care team, responding rapidly to needs.
• Visit hospitals and facilities daily and maintain relationships with discharge planners, case managers, and physicians.
• Build and maintain referral-partner relationships and identify outreach opportunities to increase awareness of hospice services.

Benefits

• Medical, dental, and vision insurance
• Wellness programs and resources
• 401(k) with company match
• Paid time off
• FMLA, ADA, and other federal and state-required leaves
• Short-term and long-term disability
• Health Savings Account contribution
• Mileage reimbursement or fleet vehicle program
• Cell phone reimbursement for eligible roles
• Short-term incentive for eligible roles
• Career advancement opportunities
• National and local recognition programs
• Teammate Assistance Fund
• Seven paid holidays
• Telemedicine, diabetes management, and joint and spine concierge care
• Education support and tuition assistance
• Free continuing education units (CEUs)
• Company-paid life insurance
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed