RN Clinical Liaison

SouthernCare•Milan, OH

About The Position

SouthernCare, part of Gentiva, is seeking an experienced and compassionate RN Clinical Liaison to coordinate hospice referrals, intake, and admissions. The role supports patients, families, referral sources, and the organization by ensuring intake processes are completed efficiently and effectively. The liaison builds professional relationships, coordinates admissions, and promotes awareness of hospice services in the community. The position involves reviewing medical records, conducting clinical evaluations, and communicating with physicians and families to assess hospice eligibility. The liaison explains hospice services to patients and families, completes required documentation, coordinates admission requirements, and facilitates clear communication between referral sources and the hospice care team. Daily visits to hospitals and other facilities are expected to maintain relationships with discharge planners, case managers, and physicians and to identify outreach opportunities. The position is safety-sensitive. Compensation may vary based on factors including location, experience, education, skills, licensure, certifications, and internal and department equity. The listed salary range is $68,049–$85,063 per year.

Requirements

Licensed nurse with at least three years of hospice experience.
Current RN license to practice nursing in the state of employment.
CPR certification.
Valid driver's license and automobile insurance.
Strong knowledge of hospice care and the needs of patients and families.
Familiarity with community resources and referral networks.
Strong patient assessment and documentation skills.
Ability to supervise staff, coordinate services, and manage programs effectively.
Strong communication and interpersonal skills, including sensitivity to diverse backgrounds.
Compassion and sensitivity to terminally ill patients and their families.
Flexibility to manage varied tasks and shifting priorities.
Professional maturity, collaboration, and tact in working with interdisciplinary teams.
Ability to influence and educate referral sources, patients, and families.
Demonstrated commitment to patient advocacy and quality care.

Nice To Haves

BSN and five or more years of hospice experience.
Prior experience as a discharge planner, case manager, or educator.

Responsibilities

Receive and respond to referrals from hospitals, home health agencies, physicians, case managers, skilled nursing facilities, and other healthcare professionals.
Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families.
Educate patients and families about hospice care, how it works, and its purpose.
Complete necessary documentation and coordinate intake and admission processes while ensuring legal, clinical, and payer requirements are met.
Serve as a liaison between referral sources and the hospice care team to support seamless handoffs, clear communication, and prompt responses.
Make daily visits to hospitals and facilities and maintain visibility and accessibility with discharge planners, case managers, and physicians.
Build and maintain relationships with referral partners and identify opportunities to increase awareness of hospice services.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for eligible full-time associates.
Mileage reimbursement or fleet vehicle program.
Generous paid time off and seven paid holidays.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN pathways.
Free continuing education units (CEUs).
Company-paid life and long-term disability insurance.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.