RN Clinical Coordinator - Hampton Roads Surgical Specialists

Riverside Hospital•Newport News, VA

3d•Onsite

About The Position

The RN Clinical Coordinator oversees day-to-day clinic schedules and clinical team member scheduling to ensure appropriate practice coverage. The role is responsible for onboarding and training new clinical staff, providing updates to current staff, and tracking staff competencies, productivity, and regular chart reviews. The coordinator helps ensure accurate, compliant clinical care, including charting, testing, and the general delivery of medical care. The role establishes and trains staff on clinical emergency procedures, monitors customer service and patient follow-up, mentors clinical staff, collaborates with physicians and managers, supports departmental productivity, and works with management to improve processes and maintain high performance and service standards.

Requirements

Registered Nurse (RN) license from the Virginia Department of Health Professions, required upon hire.
CPR/BLS certification from the American Heart Association, American Red Cross, or American Safety and Health Institute, required upon hire.
One year of RN experience, required.
If entering a practice that performs moderate sedation, department-specific skills are required, including maintaining ACLS certification and yearly competency validation in moderate sedation procedures, airway management, and emergency management procedures.

Nice To Haves

Bachelor’s degree in Nursing preferred.
Two years of experience in a medical office setting preferred.
One year of leadership experience, such as charge nurse, team lead, or clinical coordinator, preferred.

Responsibilities

Oversee day-to-day clinic schedules and clinical team member schedules to ensure proper practice coverage.
Onboard and train new clinical staff and provide updates to current staff.
Track clinical team members’ competencies and productivity, and conduct regular chart reviews.
Ensure compliance and accuracy in charting, testing, and the general delivery of medical care.
Maintain working knowledge of facility, DNV, state, HIPAA, and National Patient Safety Goals requirements.
Establish clinical emergency procedures and train staff on those procedures.
Train and monitor clinical staff to support high customer service, clinic responsibilities, and patient follow-up, including responding to patient calls according to practice guidelines.
Serve as a mentor and resource to clinical staff within the practice and associated service line.
Maintain professional relationships with medical staff and build collaborative relationships through timely follow-up on requests and concerns.
Collaborate with physicians, managers, and clinical team members to address patients’ specialized needs.
Monitor, support, and track departmental productivity, including flex hours and time off, to meet department needs.
Train and monitor clinical staff on procedures performed in the office.
Facilitate department-specific competencies and skill validation.
Facilitate a work environment reflecting performance improvement and high standards.
Work with management to improve processes.
Exhibit quality service behaviors to meet or exceed the needs of the practice, customers, coworkers, and others encountered as a representative of RMG.