RN Clinic Administrator

Valor Healthcare, Inc.•Harriman, TN

4h•Onsite

About The Position

Valor Healthcare is seeking an RN Clinic Administrator to oversee the operational aspects of its Community Based Outpatient Clinic (CBOC) in Roane County/Harriman. The position focuses on tactical, day-to-day clinic operations, clinical quality, customer service, financial performance, enrollment and retention, staffing, and colleague development. The administrator partners with the Clinic Medical Director and maintains a collaborative relationship with VA partners, keeping the Regional Director informed of significant issues. The posting offers a competitive salary, excellent benefits, three weeks of PTO to start, and a weekday schedule.

Requirements

Two years of healthcare management experience.
A baccalaureate degree, associate degree, or diploma certificate in registered nursing, subject to specific VA contract requirements.
Current registered nurse license or certification in the state where the clinic is located.
At least four years of registered nurse experience.
Excellent written and verbal communication skills, in person and over the phone.
Ability to manage both up and down.
Energetic and optimistic demeanor.
Strong service mentality and focus on achieving defined service standards.
Proficiency with computer applications such as Word and Excel.
Strong organizational skills.
Ability to coordinate and prioritize multiple tasks and work on multiple projects simultaneously in a fast-paced environment without direct supervision.
Ability to identify improvement opportunities, develop and implement an action plan, and evaluate its effectiveness.
Ability to resolve colleague, client, and patient issues effectively and promptly.
Current Basic Life Support certification.
Ability to obtain a corporate credit card via credit check.
This is a safety-sensitive position.

Nice To Haves

Graduate degree in nursing preferred.
Experience in a government healthcare environment preferred.

Responsibilities

Manage day-to-day clinic operations, ensure clinical quality expectations are met, provide exceptional customer service, and partner with the Clinic Medical Director.
Ensure colleagues provide excellent customer service to veterans in person and over the phone, as well as to colleagues and clinic visitors.
Manage the clinic’s financial performance, emphasizing revenue growth through enrollment and non-personnel cost containment.
Manage the strategy for growing clinic enrollment and expanding market penetration in the catchment area, including participating in outreach events.
Manage veteran enrollment and retention and ensure no veteran exceeds their annual vesting visit date.
Maintain staffing levels consistent with veteran enrollment and contract terms while ensuring maximum efficiency.
Review and analyze clinical quality metrics, financial reports, staffing levels, and other relevant reporting.
Attract, coach, mentor, and retain talent through communication, training, enforcement of key competencies, and performance management when required.
Develop and maintain a positive, collaborative relationship with VA partners and keep the Regional Director informed of significant issues.
Support new clinical and operational initiatives and execute strategic initiatives that advance Valor’s success.