RN / Ambulatory Virtual Nursing

Emory•Atlanta, GA

About The Position

Emory Healthcare is hiring an experienced Registered Nurse for its Telehealth Nursing team. The Virtual/Telehealth RN provides direct virtual nursing care using telephone, video, chat, and other interactive technologies. The nurse assesses and triages patients, prioritizes their needs, determines telehealth appropriateness, develops care plans with patients, and directs them to the appropriate level of care. The role also includes patient education, crisis intervention, appointment scheduling, prescription and medication issue support, referrals to Emory services and other resources, and acting as a liaison between patients and providers. The RN uses evidence-based nursing practices, clinical algorithms, protocols, guidelines, and the EMR to determine disposition and next steps. The position supports patients, providers, and clinical operations across practice settings, and requires effective time management, attention to detail, independent judgment in routine situations, and escalation of complex issues. The nurse maintains confidentiality, advocates for patients, identifies and reports safety and quality issues, and meets ongoing virtual nursing competency and quality, safety, and productivity requirements. The role may include orienting and training staff, students, and new team members, along with attending team and organizational meetings and supporting other service lines as needed. This is a PRN/as-needed role. Training is onsite in Atlanta for six or more weeks. The telehealth service operates 24/7, and weekend and holiday work is required. Schedules may change to support business needs, so flexibility is required. If assigned to work from home, the employee must follow Emory’s work-from-home agreement and have high-speed, reliable internet and a private, confidential workspace.

Requirements

Graduate of an accredited school of nursing.
At least 12 months of recent nursing experience within the past five years, or recent completion of a nursing re-entry program.
Valid, active, unencumbered nursing license or temporary permit approved by the Georgia Licensing Board; a compact Registered Nursing license is required.
Active Georgia nursing license or eligibility for Georgia licensure.
Active compact/multistate license (eNLC) within 60 days of hire.
BLS certification.
Strong critical-thinking and data-synthesis skills.
Strong telephone triage, patient assessment, communication, and computer skills.
Effective communication across various mediums.
Ability to multitask in a fast-paced environment with attention to detail.
Strong interpersonal skills and understanding of cultural, ethical, economic, and healthcare-access considerations when interacting with patients.
Knowledge of electronic medical records and e-prescribing.
Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to complete and maintain competencies for all components of virtual/telehealth nursing.
Must consistently meet minimum quality, safety, and productivity metrics and follow virtual work policies when scheduled.
If assigned to work from home, must sign and follow the Emory work-from-home agreement, have high-speed reliable internet, and maintain a private, confidential workspace.
Computer proficiency across multiple systems, including intermediate knowledge of Windows-based applications and Microsoft Office.

Responsibilities

Assess, educate, and triage patients using telephone, video, chat, and other interactive technologies.
Determine whether patients are appropriate for telehealth and schedule appointments when indicated.
Use evidence-based nursing practices, EMR protocols, clinical algorithms, and guidelines to determine patient disposition and next steps.
Collaborate with patients on care plans and direct them to the appropriate level of care.
Provide crisis intervention and de-escalate calls toward a reasonable outcome.
Educate patients about the provider’s plan of care and advocate for patients.
Serve as a liaison between patients and providers.
Assist with prescription management and resolve pharmacy or medication issues in conjunction with provider orders.
Refer patients to Emory services and other resources as appropriate.
Document, update, and maintain patient medical records.
Identify and report patient safety and quality issues.
Support clinical and administrative telehealth operations across practice settings and other service lines as needed.
Maintain confidentiality and seek assistance with complex issues.
Maintain telehealth nursing competencies and meet required quality, safety, and productivity metrics.
Orient, train, and educate staff, new team members, students, and others as assigned.
Participate in team and health system partnerships; attend staff meetings, huddles, and other indicated meetings.
Use email, Teams, and other informational materials to stay current on systems initiatives and communications.
Perform other duties as assigned.