Ambulatory Virtual Nursing

Emory•Atlanta, GA

1d•Remote

About The Position

The Virtual/Telehealth Registered Nurse provides high-quality patient care remotely using virtual platforms. The RN applies clinical expertise, critical thinking, evidence-based practices, clinical algorithms, and protocols to assess, triage, and support patients. The role requires proficiency with telecommunication technologies and an understanding of patient populations and virtual-care workflows. Telehealth nurses assess patient needs, develop care plans with patients and providers, determine appropriate dispositions, schedule patients for suitable levels of care, assist with prescription management and referrals, and connect patients with Emory services and other resources. They communicate with patients, providers, and healthcare teams; document interactions in the electronic medical record; protect confidentiality; and support safe, compliant care. The position also involves ongoing training and professional development, mentoring or orienting others as needed, participating in meetings, and supporting telehealth operations across practice settings. The role requires a flexible schedule, including weekends and holidays, and is subject to work-from-home requirements when applicable.

Requirements

Graduate of an accredited prelicensure Bachelor of Science in Nursing (BSN) program and either 12 months of recent nursing experience within the past five years or recent completion of a re-entry nursing program; alternatively, graduate of an accredited prelicensure Associate Degree in Nursing (ADN) program with at least two years of recent nursing experience within the past five years.
Valid, active, unencumbered Compact/multistate RN license (eNLC) required within 60 days of hire.
BLS certification required.
Must meet all Clinical Nurse Employee Commitments.
Strong critical-thinking and data-synthesis skills.
Proficiency in telephone triage, assessment, and communication.
Ability to multitask in a fast-paced virtual environment with attention to detail.
Knowledge of electronic medical records (EMR) and e-prescribing.
Familiarity with Microsoft Word, Excel, PowerPoint, and Outlook.
Strong interpersonal skills, including cultural competence and ethical decision-making.
Compliance with Emory's Work From Home Agreement.
High-speed broadband and a reliable internet connection for work from home.
Private and confidential workspace at home.
Emory Healthcare LPNs transitioning into the role must have completed an accredited RN program and obtain RN licensure; they may transition while completing the RN Resident Program.
Emory LPNs enrolled in an Emory ADN program as of 3/30/2025 must sign an obligation agreement to complete an ADN-to-BSN program within two years of entering the RN Clinician role.

Nice To Haves

Master of Science in Nursing (MSN) or Doctor of Nursing Practice (DNP).

Responsibilities

Conduct remote patient assessments, triage, crisis intervention, and education through telephone, video, chat, and other digital platforms.
Develop individualized care plans in collaboration with patients and providers.
Apply clinical algorithms and protocols in the electronic medical record to determine appropriate patient disposition.
Schedule patients for an appropriate level of care based on triage findings.
Assist with prescription management and referrals, and connect patients to Emory services and external resources.
Serve as a liaison between patients, providers, and the healthcare team.
Resolve medication- and pharmacy-related issues in coordination with provider orders.
Educate patients about care plans and promote optimal health outcomes.
De-escalate calls and work toward reasonable, effective resolutions.
Document patient interactions, assessments, and interventions accurately in the electronic medical record.
Maintain confidentiality and comply with HIPAA regulations.
Identify and report patient safety and quality concerns.
Comply with the ANA Code of Ethics for Nurses and institutional policies.
Participate in ongoing telehealth nursing competency training and skill development.
Train, orient, and mentor new team members, students, and staff as needed.
Stay informed about policy updates and system changes through internal communications.
Attend staff meetings, huddles, and other organizational meetings as required.
Support clinical and administrative telehealth operations across practice settings.
Work a flexible schedule, including weekends and holidays, to meet business needs.