Ambulatory Virtual Nursing

Emory Healthcare•Tucker, GA

5h•$43 - $50•Remote

About The Position

The Virtual/Telehealth Registered Nurse provides high-quality patient care through virtual platforms. The RN uses clinical expertise, critical thinking, and evidence-based practices to assess, triage, and support patients remotely. The role requires proficiency with telecommunication technologies, clinical algorithms and protocols, patient populations, and virtual care workflows. Training will be held onsite in Atlanta for six or more weeks. The role requires a multistate nursing license and is scheduled 9 p.m.–7:30 a.m. Monday through Friday, with rotating weekends. The position may also require a flexible schedule, including weekends and holidays, to meet business needs. Emory Healthcare describes a supportive professional environment with mentorship, development, and leadership programs. Telehealth Nursing RNs triage and prioritize patient needs, collaborate with patients on care plans, direct them to the appropriate level of care, and provide referrals to Emory services and other resources. Work-from-home arrangements require compliance with Emory’s Work From Home Agreement, high-speed broadband and reliable internet, and a private, confidential workspace at home.

Requirements

Graduate of an accredited prelicensure Bachelor of Science in Nursing (BSN) program and either 12 months of recent nursing experience within the past five years or recent completion of a re-entry nursing program; alternatively, graduate of an accredited prelicensure Associate Degree in Nursing (ADN) program with at least two years of recent nursing experience within the past five years.
Valid, active, unencumbered Compact/multistate RN license (eNLC) required within 60 days of hire.
BLS certification required.
Must meet all Clinical Nurse Employee Commitments.
Strong critical thinking and data synthesis skills.
Proficiency in telephone triage, assessment, and communication.
Ability to multitask in a fast-paced virtual environment with attention to detail.
Knowledge of electronic medical records (EMR) and e-prescribing.
Familiarity with Microsoft Word, Excel, PowerPoint, and Outlook.
Strong interpersonal skills, including cultural competence and ethical decision-making.
Comply with Emory’s Work From Home Agreement for work-from-home arrangements.
Have high-speed broadband and reliable internet connection for work-from-home arrangements.
Maintain a private and confidential workspace at home for work-from-home arrangements.
Complete onsite training in Atlanta for six or more weeks.
Obtain a multistate nursing license for this telehealth role.

Nice To Haves

Master of Science in Nursing (MSN) or Doctor of Nursing Practice (DNP).

Responsibilities

Conduct remote patient assessments, triage, crisis intervention, and education through telephone, video, chat, and other digital platforms.
Develop individualized care plans in collaboration with patients and providers.
Apply clinical algorithms and protocols within the electronic medical record (EMR) to determine appropriate patient disposition.
Schedule patients for the appropriate level of care based on triage findings.
Assist with prescription management and referrals, and connect patients to Emory services and external resources.
Serve as a liaison between patients, providers, and the healthcare team.
Resolve medication and pharmacy-related issues in coordination with provider orders.
Educate patients about their care plans and promote optimal health outcomes.
De-escalate calls to support reasonable and effective resolutions.
Accurately document patient interactions, assessments, and interventions in the EMR.
Maintain confidentiality and comply with HIPAA regulations.
Identify and report patient safety and quality concerns.
Comply with the ANA Code of Ethics for Nurses and institutional policies.
Participate in ongoing competency training and telehealth nursing skill development.
Train, orient, and mentor new team members, students, and staff as needed.
Stay informed through TEAMS, email, and other internal communications about policy updates and system changes.
Attend staff meetings, huddles, and other organizational meetings as required.
Support clinical and administrative telehealth operations across various practice settings.
Work a flexible schedule, including weekends and holidays, to meet business needs.