LPN / Ambulatory Virtual Nursing

Emory Healthcare•Tucker, GA

1h•$27 - $32

About The Position

The LPN Ambulatory Virtual/Telehealth Nurse provides patient care through virtual platforms, using telehealth technology and clinical protocols. The role assesses and manages patient needs, collaborates with providers, supports prescription management, and completes prior authorizations. Strong time management, attention to detail, and cultural sensitivity are important. Telehealth LPNs assist patients with prescription management across specialties. Training is held onsite in Atlanta for six or more weeks. A compact/multistate license is required for this role.

Requirements

High school diploma or GED.
Graduation from an accredited Licensed Practical Nursing program.
Valid, active, unencumbered License of Practical Nursing approved by the Georgia Board of Nursing.
Active compact/multistate license (eNLC) required within 60 days of hire.
BLS certification.
Critical thinking and data synthesis skills.
Strong telephone communication and computer skills, including effective communication across multiple mediums.
Ability to multitask in a fast-paced environment with attention to detail.
Interpersonal skills reflecting cultural, ethical, and economic awareness and understanding of healthcare resource access when interacting with patients.
Knowledge of electronic medical records and e-prescribing.
Proficiency with Microsoft Word, Excel, PowerPoint, TEAMS, Outlook, eMR, and other electronic platforms.
Must complete and maintain nursing competencies for all components of virtual/telehealth nursing.
Must consistently meet minimum quality, safety, and productivity metrics.
If working from home, access to high-speed broadband and reliable home internet, a private and confidential workspace, and computer proficiency including intermediate knowledge of Windows-based applications.
Physical requirements include lifting up to 10 pounds, occasional standing and walking, frequent sitting, and close eye work such as computer use, typing, reading, and writing.
Environmental exposures may include blood-borne pathogens, bio-hazardous waste, chemicals, communicable diseases, electrical shock, variable floor surfaces and temperatures, latex, radiation, patient-care/handling injuries, shift work, and travel; personal protective equipment, including respirators, may be used.

Nice To Haves

Previous nursing experience is preferred but not required.

Responsibilities

Provide virtual nursing care using telephone, video, chat, and other telecommunication technologies.
Assess patient needs using clinical protocols, guidelines, and the Synergy model for Care.
Assist with medication management and appointment scheduling.
Route medication renewal orders to providers for review according to protocol.
Collaborate with patients regarding prescription management, including protocol orders.
Identify and report patient safety and quality issues.
Advocate for patients and support optimal health outcomes.
Educate patients about the provider's plan of care.
Resolve pharmacy and medication issues in collaboration with providers.
Document, update, and maintain patient medical records.
Support clinical and administrative telehealth operations.
Participate in staff meetings, huddles, and organizational meetings.
Train, orient, and educate new team members and students.
Maintain confidentiality and follow telehealth policies.
Serve as a liaison between patients and providers.
Use effective listening and conflict-resolution skills; de-escalate calls and manage difficult situations.
Collaborate with the team and other health system partners.
Adhere to the ANA Code of Ethics for Nurses and maintain telehealth nursing competencies.
Participate in professional development activities and consistently meet minimum quality, safety, and productivity metrics.
Use Emory-approved telehealth platforms and technology in patient care.
Use Microsoft Office, eMR, TEAMS, email, and other communication platforms to stay informed.
When assigned to work from home, follow the Emory work-from-home agreement and virtual work policies and remain actively working when scheduled.