Ambulatory Virtual Nursing

Emory Healthcare•Tucker, GA

5h•$43 - $50•Hybrid

About The Position

The Virtual/Telehealth Registered Nurse (RN) provides high-quality patient care through virtual platforms, using clinical expertise, critical thinking, and evidence-based practices to assess, triage, and support patients remotely. The role requires proficiency with telecommunications technologies, clinical algorithms and protocols, patient populations, and virtual care workflows. Telehealth nurses triage and prioritize patient needs, collaborate with patients on care plans, direct patients to appropriate levels of care, and connect them with Emory services and other resources. The schedule is WEO (Saturday and Sunday) plus two weekdays, working evenings from 12 p.m. to 10:30 p.m. Training is onsite in Atlanta for six or more weeks. A compact/multistate nursing license is required for this telehealth role. Work-from-home arrangements require compliance with Emory's Work From Home Agreement, high-speed broadband and reliable internet, and a private, confidential workspace at home.

Requirements

Graduate of an accredited prelicensure Bachelor of Science in Nursing (BSN) program and either 12 months of recent nursing experience within the past five years or recent completion of a re-entry nursing program; alternatively, graduate of an accredited prelicensure Associate Degree in Nursing (ADN) program with at least two years of recent nursing experience within the past five years.
Valid, active, unencumbered Compact/multistate RN license (eNLC) required within 60 days of hire.
BLS certification required.
Must meet all Clinical Nurse Employee Commitments.
Strong critical thinking and data synthesis skills.
Proficiency in telephone triage, assessment, and communication.
Ability to multitask in a fast-paced virtual environment with attention to detail.
Knowledge of electronic medical records (EMR) and e-prescribing.
Familiarity with Microsoft Word, Excel, PowerPoint, and Outlook.
Strong interpersonal skills, including cultural competence and ethical decision-making.
Comply with Emory's Work From Home Agreement.
Maintain high-speed broadband and a reliable internet connection.
Have a private and confidential workspace at home.

Nice To Haves

MSN or DNP.

Responsibilities

Conduct remote patient assessments, triage, crisis intervention, and education by telephone, video, chat, and other digital platforms.
Develop individualized care plans in collaboration with patients and providers.
Use clinical algorithms and protocols in the Electronic Medical Record (EMR) to determine appropriate patient disposition.
Schedule patients for the appropriate level of care based on triage findings.
Assist with prescription management and referrals, and connect patients to Emory services and external resources.
Serve as a liaison between patients, providers, and the healthcare team.
Resolve medication and pharmacy-related issues in coordination with provider orders.
Educate patients about care plans and promote optimal health outcomes.
De-escalate calls to support reasonable and effective resolutions.
Accurately document patient interactions, assessments, and interventions in the EMR.
Maintain confidentiality and adhere to HIPAA regulations.
Identify and report patient safety and quality concerns.
Comply with the ANA Code of Ethics for Nurses and institutional policies.
Participate in ongoing competency training and skill development for telehealth nursing.
Train, orient, and mentor new team members, students, and staff as needed.
Stay informed about policy updates and system changes through TEAMS, emails, and other internal communications.
Attend staff meetings, huddles, and other organizational meetings as required.
Support clinical and administrative telehealth operations across practice settings.
Work a flexible schedule, including weekends and holidays, to meet business needs.