RN / Ambulatory Virtual Nursing

Emory Healthcare•Tucker, GA

About The Position

Emory Healthcare is hiring an experienced Registered Nurse for its Telehealth Nursing department. The Virtual/Telehealth RN provides direct virtual nursing care using telecommunication technologies and virtual platforms. The role assesses and triages patients, prioritizes their needs, develops care plans in collaboration with patients, and directs them to appropriate levels of care. It also includes patient education, crisis intervention, appointment scheduling, prescription and medication issue resolution, and referrals to Emory services and other resources. The RN applies the Synergy model for Care, evidence-based nursing practices, and clinical algorithms, protocols, and guidelines to determine patient disposition and next steps. The nurse supports patients, providers, and clinical operations across practice settings, serves as a liaison between patients and providers, documents and maintains medical records, advocates for patients, and identifies and reports patient safety and quality issues. The RN may orient, train, and educate staff, students, and new team members, and performs other duties as assigned. This is a PRN/as-needed role. The telehealth team serves patients 24/7, so weekend and holiday work is required. Schedules may change to meet business needs, and flexibility is required. Training will take place onsite in Atlanta for six or more weeks. A multistate nursing license is required for this telehealth role. If assigned to work from home, the RN must meet Emory's work-from-home requirements, including reliable high-speed internet and a private, confidential workspace.

Requirements

Graduate of an accredited school of nursing.
At least 12 months of recent nursing experience within the past five years, or recent completion of a re-entry nursing program.
Valid, active, unencumbered nursing license or temporary permit approved by the Georgia Licensing Board; a compact Registered Nursing license is required.
Active Georgia nursing license or eligibility for licensure in Georgia.
Active compact/multistate license (eNLC) within 60 days of hire.
BLS certification.
Strong critical thinking and data synthesis skills.
Strong telephone triage, patient assessment, communication, and computer skills.
Effective communication skills across various mediums.
Ability to multitask in a fast-paced environment with attention to detail.
Strong interpersonal skills and understanding of cultural, ethical, and economic factors and access to healthcare resources when interacting with patients.
Knowledge of electronic medical records and e-prescribing.
Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook, and intermediate knowledge of Windows-based applications.
Ability to complete and maintain nursing competencies for all components of virtual/telehealth nursing.
Ability to consistently meet minimum quality, safety, and productivity metrics and follow virtual work policies when scheduled.
If assigned to work from home, sign and follow the Emory work-from-home agreement, have high-speed broadband and reliable home internet, and maintain a private and confidential workspace.
Availability to work weekends and holidays and flexibility to accommodate schedule changes and business needs.

Responsibilities

Assess and triage patients using telephone, video, chat, and other interactive media.
Prioritize patient needs and determine telehealth appropriateness, disposition, and appropriate next steps using evidence-based protocols in the EMR.
Collaborate with patients to develop care plans and direct them to the appropriate level of care.
Educate patients on the provider's plan of care and support optimal health outcomes.
Provide crisis intervention and de-escalate calls toward a reasonable outcome.
Schedule appointments and refer patients to Emory services and other resources as appropriate.
Resolve pharmacy and medication issues in conjunction with provider orders.
Serve as a liaison between patients and providers and advocate for patients.
Document, update, and maintain patient medical records.
Identify and report patient safety and quality issues.
Support clinical and administrative telehealth operations across practice settings and other service lines as needed.
Orient, train, and educate new team members, students, and others as assigned.
Participate in team and health system activities, including staff meetings, huddles, and other indicated meetings.
Use email, Teams, and other informational materials to maintain current knowledge of systems initiatives and communications.
Maintain telehealth nursing competencies and meet quality, safety, and productivity metrics.