LPN / Ambulatory Virtual Nursing

Emory•Atlanta, GA

About The Position

The LPN Ambulatory Virtual/Telehealth Nurse provides patient care through virtual platforms and telecommunication technologies, including telephone, video, and chat. The role assesses and manages patient needs using clinical protocols, collaborates with providers, supports prescription management, and completes prior authorizations. It requires strong time management, attention to detail, cultural sensitivity, and proficiency with telehealth technologies and clinical protocols. The nurse supports patients with medication management, appointment scheduling, prescription renewals, pharmacy issues, and education about providers’ plans of care. The role also maintains patient records, supports clinical and administrative telehealth operations, communicates between patients and providers, and helps orient and educate new team members and students. Training will take place onsite in Atlanta for more than six weeks. If assigned to work from home, the employee must meet Emory’s work-from-home requirements, including high-speed internet and a private, confidential workspace.

Requirements

High school diploma or GED.
Graduate of an accredited Licensed Practical Nursing program.
Valid, active, unencumbered LPN license approved by the Georgia Board of Nursing.
Active compact/multistate license (eNLC) required within 60 days of hire.
BLS certification.
Critical thinking and data synthesis skills.
Strong telephone communication and computer skills.
Effective communication across various mediums.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Interpersonal skills encompassing cultural, ethical, economic, and healthcare-access considerations when interacting with patients.
Knowledge of electronic medical records and e-prescribing.
Proficiency with Microsoft Word, Excel, PowerPoint, TEAMS, Outlook, eMR, and other electronic platforms.
Complete and maintain nursing competencies for all components of virtual/telehealth nursing.
When assigned to work from home, sign and follow the Emory work-from-home agreement, have high-speed broadband and reliable home internet, and maintain a private, confidential workspace.
When scheduled to work, remain actively working and follow virtual work policies.

Nice To Haves

Previous nursing experience is preferred but not required.

Responsibilities

Provide virtual nursing care using telephone, video, chat, and other telecommunication technologies.
Assess patient needs using clinical protocols, guidelines, and the Synergy model for Care.
Assist with medication management and appointment scheduling.
Route medication renewal orders to providers for review according to protocol.
Collaborate with patients regarding prescription management, including protocol orders.
Identify and report patient safety and quality issues.
Advocate for patients and support optimal health outcomes.
Educate patients on the provider’s plan of care.
Resolve pharmacy and medication issues in collaboration with providers.
Document, update, and maintain patient medical records.
Support clinical and administrative telehealth operations.
Participate in staff meetings, huddles, and organizational meetings.
Train, orient, and educate new team members and students.
Maintain confidentiality and follow telehealth policies.
Serve as a liaison between patients and providers.
Use effective listening and conflict-resolution skills, de-escalate calls, and manage difficult situations.
Collaborate with the team and other health system partners.
Adhere to the ANA Code of Ethics for Nurses and maintain telehealth nursing competencies.
Participate in professional development activities.
Meet minimum quality, safety, and productivity metrics consistently.
Use Emory-approved telehealth platforms and technology in patient care.
Use Microsoft Office, eMR, TEAMS, email, and other communication platforms to stay informed.