Ambulatory Virtual Nursing

Emory•Atlanta, GA

1d•Hybrid

About The Position

The Virtual/Telehealth Registered Nurse (RN) provides high-quality patient care through virtual platforms, using clinical expertise, critical thinking, evidence-based practices, and telecommunication technologies to assess, triage, and support patients remotely. The RN applies clinical algorithms and protocols, understands patient populations and virtual care workflows, and directs patients to appropriate care and resources. The schedule is 9:00 p.m.–7:30 a.m. Monday through Friday, with rotating weekends. Training is onsite in Atlanta for six or more weeks. The role requires a multistate nursing license. After training, the position has work-from-home requirements, including compliance with Emory’s Work From Home Agreement, high-speed broadband and reliable internet, and a private, confidential home workspace.

Requirements

Graduate of an accredited prelicensure Bachelor of Science in Nursing (BSN) program and either 12 months of recent nursing experience within the past five years or recent completion of a re-entry nursing program; alternatively, graduate of an accredited prelicensure Associate Degree in Nursing (ADN) program with at least two years of recent nursing experience within the past five years.
Valid, active, unencumbered Compact/multistate RN license (eNLC) required within 60 days of hire.
BLS certification required.
Must meet all Clinical Nurse Employee Commitments.
Strong critical-thinking and data-synthesis skills.
Proficiency in telephone triage, assessment, and communication.
Ability to multitask in a fast-paced virtual environment with attention to detail.
Knowledge of electronic medical records (EMR) and e-prescribing.
Familiarity with Microsoft Word, Excel, PowerPoint, and Outlook.
Strong interpersonal skills, including cultural competence and ethical decision-making.
Compliance with Emory’s Work From Home Agreement.
High-speed broadband and a reliable internet connection.
Private and confidential workspace at home.
Current Emory Healthcare LPNs who have completed an accredited RN program and obtain RN licensure may transition into the role while completing the RN Resident Program.
Emory LPNs enrolled in an Emory ADN program as of March 30, 2025, must sign an obligation agreement to complete an ADN-to-BSN program within two years of entering the RN Clinician role.

Nice To Haves

MSN or DNP.

Responsibilities

Conduct remote patient assessments, triage, crisis intervention, and education by telephone, video, chat, and other digital platforms.
Develop individualized care plans in collaboration with patients and providers.
Apply clinical algorithms and protocols in the electronic medical record (EMR) to determine appropriate patient disposition.
Schedule patients for the appropriate level of care based on triage findings.
Assist with prescription management and referrals, and connect patients to Emory services and external resources.
Serve as a liaison between patients, providers, and the healthcare team.
Resolve medication and pharmacy-related issues in coordination with provider orders.
Educate patients about their care plans and promote optimal health outcomes.
De-escalate calls to support reasonable and effective resolutions.
Document patient interactions, assessments, and interventions accurately in the EMR.
Maintain confidentiality and comply with HIPAA regulations.
Identify and report patient safety and quality concerns.
Comply with the ANA Code of Ethics for Nurses and institutional policies.
Participate in ongoing competency training and telehealth nursing skill development.
Train, orient, and mentor new team members, students, and staff as needed.
Stay informed about policy updates and system changes through TEAMS, email, and other internal communications.
Attend staff meetings, huddles, and other organizational meetings as required.
Support clinical and administrative telehealth operations across practice settings.
Work a flexible schedule, including weekends and holidays, to meet business needs.