RMA Team Lead B Shift

DSV•Ridgeville, SC

20d•Onsite

About The Position

DSV is hiring an RMA Team Lead for its Ridgeville, South Carolina datacenter operation. The role oversees the receipt, handling, inspection, inventory, return processing, and installation of freight and electronic components. It also involves leading and performing server-rack placement and component installation, operating material-handling equipment, and maintaining a safe, clean work area in accordance with 5S standards. The position regularly interacts with customers and other stakeholders at the datacenter. It calls for strong interpersonal and customer-service skills, sound critical thinking and analytical judgment, computer experience, and knowledge of electrical safety and static-discharge protocols when working with live electrical and electronic equipment. The schedule is Monday through Friday, 2:00 p.m. to 10:30 p.m. The expected base pay is $22.00 per hour; actual compensation may depend on job-related factors. DSV describes itself as a global transport and logistics company with close to 150,000 employees in over 90 countries.

Requirements

3–5 years of related experience.
Strong interpersonal and customer-service skills, including the ability to interact with customers and other stakeholders and build positive working relationships.
Critical-thinking and analytical skills to make informed decisions using available information and data.
Computer experience.
Knowledge of electrical safety and static-discharge hazards and protocols; the role involves working with live electrical and electronic equipment and components.
Punctuality, reliability, attention to detail, and a focus on quality.
Ability to push, pull, and lift frequently throughout the workday.

Responsibilities

Oversee loading and unloading inbound and outbound freight to and from vehicles and containers, including managing shipping documents and records.
Perform quality checks on inbound and outbound freight, verifying part numbers and quantities and ensuring material is in pristine condition.
Perform daily inventory cycle counts and place replenishment orders for critical spare parts at the datacenter.
Process return shipments of electronic components using multiple warehouse management systems.
Oversee and perform placement of server racks on the datacenter floor using laser measuring devices with 100% accuracy.
Oversee and perform installation of electronic components and cabling in server racks by following diagrams and schematics.
Install rack hardware using hand, power, and measuring tools.
Operate material-handling equipment, including straddle stackers, rack movers, and electric pallet jacks.
Perform and oversee work-area cleanup to maintain safety, cleanliness, and adherence to 5S standards.
Push, pull, and lift frequently throughout the workday.
Adhere daily to safety and process procedures.
Delegate and coach effectively, and remain flexible and cross-train in multiple datacenter departments.