Risk Manager II ( Credit Card Collections Strategy  Manager)

TD • Wilmington, DE

2d • $145,000 - $186,160 • Onsite

About The Position

The Risk Manager II (Credit Card Collections Strategy Manager) manages the creation, implementation, and validation of risk segmentation strategies and policies, including collections, adjudication, exposure management, and financial return optimization. The role uses complex data and analysis—including cohort time-series analysis of PCL, marketing investments, decision expense, risk-adjusted revenue and margin, NPV, and ROE—to develop rational credit-risk strategies that operate within TD’s risk appetite and comply with governmental requirements and guidelines, with limited guidance from a manager.

The position drives performance optimization throughout the credit card collections lifecycle. It applies data analytics and segmentation to design, test, and optimize strategies intended to improve customer outcomes while meeting regulatory standards. The role operates at an expert enterprise or group-business level, serves as a primary regulatory interface for risk issues and requirements in a key business segment, and works across functions to assess regulations, represent the business on corporate initiatives, identify risks, and provide direction in complex situations.

Requirements

• Bachelor's degree required; a graduate degree is preferred, or progressive work experience in addition to the required experience.
• 10 or more years of experience.
• Proven experience in credit card collections.
• Proficiency with MS Office and a variety of PC-based analytical and reporting software.
• Experience with relational databases and ETL using common languages such as SQL or SAS.
• Working knowledge of SAS Enterprise Miner, FICO Model Builder, or Angoss Knowledge Seeker.
• Strong analytical and problem-solving skills, including the ability to interpret data and draw conclusions.
• Flexibility to adapt to rapidly changing requirements.
• Strong attention to detail and ability to manage and prioritize a range of tasks.
• Ability to develop and maintain productive business and peer relationships.
• Strong written and verbal communication skills.
• Experience developing and presenting recommendations to senior management.

Nice To Haves

• Bachelor's degree in a STEM field such as Statistics, Mathematics, Engineering, Computer Science, or Economics.
• Experience with collections lifecycle strategy across multiple products or portfolios.
• Familiarity with digital outreach channels such as SMS, email, and AI-driven engagement.
• Exposure to regulatory frameworks affecting collections, including TCPA, FDCPA, and CFPB guidance.
• Strong expertise in data analytics, segmentation, and strategy optimization.
• A knowledge-seeking, hypothesis-driven approach to problem solving.
• Experience designing and evaluating test-and-learn experiments.
• Strong proficiency in analytical tools such as SQL, Excel, Python, or equivalent.

Responsibilities

• Develop and execute collections strategies across early- through late-stage delinquency, focusing on cure rates, roll rates, and customer engagement.
• Use data analytics and segmentation to design targeted treatment strategies, including SMS, digital, call, and legal routing.
• Create test-and-learn frameworks, including control and treatment design, performance measurement, and statistical validation.
• Identify customer segments using behavioral, risk, and engagement data to optimize outreach and recovery strategies.
• Partner with Legal, Compliance, Operations, and Digital Vendors to implement compliant, scalable strategies.
• Monitor performance metrics such as RPC%, PTP%, liquidation curves, and roll rates, and deliver insights to leadership.
• Ensure strategies adhere to regulatory and compliance standards, including TCPA, FDCPA, and CFPB guidance.
• Support digital transformation initiatives, including automation and vendor integrations.
• Investigate, create, implement, and validate risk segmentation strategies and policies using complex data.
• Act as a primary regulatory interface on risk issues and requirements for a key business segment, assessing existing and new regulations and providing direction.
• Represent the business on corporate initiatives, identify key risks and implications, and provide direction in complex situations.
• Develop and present recommendations to senior management.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Access to an online learning platform and mentoring programs
• Base salary and variable compensation/incentive awards, with eligibility for cash and/or equity incentive awards generally through participation in an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior