Risk Management Manager

Mall of America•East Rutherford, NJ

2d•$110,000

About The Position

The Risk Management Manager oversees, facilitates, and administers claims for American Dream and related entities. The role also advises management and staff on risk management, insurance, claims made against the Company, and claims the Company makes against other parties. The position handles claims from intake through investigation, assessment, negotiation, settlement, and closure. It coordinates with the Security Department and internal and external partners, maintains claim documentation and files, supports litigation and judicial proceedings, and administers insurance-related processes and Company vehicle matters. The role also analyzes claims trends and develops strategies to mitigate future losses.

Requirements

A degree in commerce, business, or a related discipline, or formal technical training and education in claims management.
At least 5 years of experience in a similar corporate office environment in a related claims-management position.
Strong business acumen and proven communication, presentation, settlement negotiation, and relationship-building skills.
Experience in a corporate environment dealing with executives, lawyers, and courtroom decorum, and working with varied management and business styles.
Comfort handling potential litigation situations while maintaining professionalism and diplomacy in potentially contentious situations.
Strong organizational and time-management skills, with the ability to work independently and make decisive decisions when required.
Excellent typing and computer skills, including working knowledge of Microsoft Word, Excel, and Outlook, and the ability to adapt to other software programs.

Nice To Haves

Professional industry designations such as CRM, FRM, CIP, or FCIP.

Responsibilities

Receive and administer third-party claims and incident or loss reports, working with the Security Department to investigate and collect and preserve evidence.
Open claim files and, when required, attend incident sites in person; coordinate with the Security Department, which investigates and reports incidents.
Assess loss or damage and determine appropriate claim-management and settlement processes.
Prepare, coordinate, and record correspondence and documentation, including litigation files and insurance policies, maintaining confidentiality, timelines, and follow-up requirements.
Assign claims to external law firms when appropriate.
Recommend, negotiate, and process third-party claim settlements, including establishing loss reserves.
Prepare and obtain final release documentation for claim settlements.
Pursue recovery of incurred costs and expenses.
Work with internal and external partners, including adjusters, insurance brokers, and lawyers, to manage claims, negotiate settlements, and close files promptly.
Represent the Company, as required, at settlement conferences, mediations, small-claims proceedings, and other judicial proceedings.
Administer the development and use of a claims management system.
Review insurance and indemnity provisions in contracts, including commercial leases and event contracts.
Serve as an insurance subject-matter resource for all departments.
Develop reports to analyze trends and identify strategies to mitigate future losses or damages, including total claim costs.
Provide quarterly Bordereau Reports to the insurance broker.
Request and track certificates of insurance required for various divisions and activities.
Oversee and administer Company vehicles, including registration and insurance, motor vehicle accident claims, and driver rosters.
Complete other responsibilities as required.