Risk Management Manager

Travel + Leisure Co.•Orlando, FL

About The Position

The Risk Management Manager supports Travel + Leisure Co.’s enterprise-wide risk management program by identifying, analyzing, and communicating business risks. The role supports insurance placement, contractual risk transfer, casualty claims management, loss mitigation, and risk financing to protect the company’s financial integrity, regulatory compliance, and operational continuity. The Manager owns the department’s contract review process and supports the Senior Director with enterprise risk management initiatives. Responsibilities include managing broker relationships, preparing and presenting for annual insurance renewals, leading renewal negotiations, collaborating with internal partners, and helping prevent and mitigate claims. The Manager also leads remediation efforts addressing underlying issues and control deficiencies that could create future claims. The position directly manages external claims professionals supporting guest liability, automobile liability, and other third-party claims globally. It also oversees guidance and authorization of claim-related financial transactions for third-party administrators and provides insurance claim support for litigated tort cases arising from the managed HOA program, in partnership with the T+L Litigation team. The role interacts across the organization on a range of risk management matters and requires approximately 25% travel as business needs require.

Requirements

Bachelor’s degree in risk management, business administration, economics, finance, accounting, or a related field; equivalent experience may be accepted in lieu of formal education.
Minimum of 5 years of progressive experience in risk management, law, corporate insurance, or casualty claims.
Extensive knowledge of corporate insurance, risk financing, and claims management.
Proven leadership, negotiation, and strategic planning skills.
Demonstrated ability to manage complex, high-severity claims and insurance programs.
Excellent written and verbal communication skills.
Ability to work cross-functionally and influence senior leadership and business partners.
Experience with risk management information systems (RMIS).
Experience with claims management platforms.
Intermediate to advanced proficiency in Microsoft Office, including Excel, PowerPoint, and Word.
Experience managing large, complex insurance programs and claim portfolios.

Nice To Haves

Master’s or JD degree.
Professional certification such as CPCU, AIC, ARM, RIMS-CRMP, or equivalent.
Advanced presentation skills.

Responsibilities

Assist with placement, administration, and management of global insurance programs, including general liability, workers’ compensation, auto, professional, cyber, environmental, foreign, director and officer, umbrella/excess, crime, employment practice, and fiduciary liability coverage.
Plan and execute annual insurance renewals, including underwriting submissions, renewal strategies, stakeholder coordination, and negotiations with brokers and carriers.
Manage relationships with insurance brokers, coverage counsel, carriers, and consultants to support competitive program structures, appropriate coverage, and favorable economics.
Analyze insurance structures, retentions, deductibles, and limits, and recommend risk financing strategies aligned with business objectives.
Track and fulfill Certificates of Insurance requests and auto ID card requests; support fleet and driver schedules by adding or deleting vehicles and drivers as needed.
Lead global casualty claims programs, including general liability, automobile liability, and management liability claims.
Coordinate claim triage and oversee investigations to improve claim outcomes.
Set governance and performance expectations for third-party administrators, external legal counsel, and claims professionals.
Oversee litigation strategy, reserves, and defense spending; conduct claim reviews, trend analysis, and root-cause assessments.
Develop a repeatable process for auditing third-party administrators and conduct periodic performance audits.
Partner with the internal and external RMIS team to support data integrity and accurate reporting.
Ensure timely internal and external communication regarding high-severity, high-profile, or emerging claim issues.
Support the Senior Director on enterprise risk management initiatives, including risk identification, assessment, mitigation planning, and reporting.
Collaborate with internal stakeholders to identify emerging risks and lead remediation and corrective action plans to prevent losses and strengthen controls.
Lead claims reviews with internal customers to identify improvement and loss mitigation opportunities.
Develop and implement risk management training programs for internal customers.
Advise Finance, Legal, Compliance, HR, Safety, Operations, and senior leadership on risk management matters.
Support mergers and acquisitions through insurance and claims due diligence and post-acquisition integration.
Own and administer the department’s contract review process.
Review, negotiate, and approve insurance, indemnification, and liability provisions in contracts and operating agreements.
Establish contractual risk transfer standards and playbooks, and guide Legal, Procurement, Operations, and business teams.
Provide education and counsel on new ventures and business opportunities.
Directly manage external claims professionals supporting guest liability, automobile liability, and other third-party claims globally.
Provide oversight, guidance, and authorization of claim-related financial transactions for third-party claims administrators.
Provide insurance claim support for litigated tort cases arising from the managed HOA program in partnership with the T+L Litigation team.
Travel approximately 25% as business needs require.