Ride Maintenance Technician I - [YR] Dollywood Theme Park - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

13d

About The Position

Rides Maintenance Technician I performs preventative and corrective maintenance for designated rides and related equipment across Dollywood company properties, following the company’s mission, values, operating philosophies, and standards. The role includes inspecting, testing, verifying, and calibrating mechanical systems; diagnosing and correcting failures; responding to ride downtime and recovery issues; and maintaining required inspection and repair records. The technician also supports annual inspections and ride modifications, maintains ride cleanliness and visual compliance, tracks parts inventory, and helps ensure safe, continuous operations. The position requires completing required training and maintaining safe work practices while working with a range of mechanical devices, tools, and equipment.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Must successfully complete and pass a pre-employment background check and drug screen; employment is contingent on satisfactory screening, including criminal-history and motor-vehicle-record checks.
Must pass a pre-hire Level I mechanical aptitude test.
At least six months of experience working with hand and power tools, or a combination of six months working with tools and a technical maintenance background.
Must be able to safely operate company vehicles in accordance with company policy and have a valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record.
Must complete required Mechanical 360 training classes within six months of hire.
Must be trained on overhead-crane operation within six months of hire.
Must be able to use and read dial indicators, inside and outside micrometers, dial calipers, and tape measures within six months of hire.
Must be able to operate a 5K or 10K forklift after completing training and signoff within six months of hire, if assigned.
Must be self-motivated, disciplined, dependable, and able to prioritize and complete work on time in a fast-paced environment.
Must maintain confidentiality and exercise judgment regarding privileged information.
Must communicate effectively with guests and hosts using approved communication methods and demonstrate effective problem-solving, conflict-management, and interpersonal skills.
Must be flexible when priorities change and schedules require overtime, evenings, weekends, or holidays.
Must be able to perform basic arithmetic accurately and comprehend instructions and retain information.
Must be safety-sensitive and able to work with different types of mechanical devices.
Must understand hardware and how to identify and measure it and perform torque functions and torque striping.
Must maintain grooming that permits safe use of a personal respirator.
Must meet the listed physical and environmental demands, including lifting, prolonged periods of sitting, standing, or walking, repetitive movement, work in varying weather, climbing and working at heights, crawling and working in confined spaces, and working in or around water and moving mechanical parts or energized power sources.

Nice To Haves

Working knowledge and experience with dial indicators, inside and outside micrometers, dial calipers, and tape measures are preferred for hire.
Experience and knowledge operating a 5K or 10K forklift are preferred.

Responsibilities

Perform preventive and corrective maintenance on assigned attractions, rides, and related equipment, including mechanical systems, animation, and special effects.
Inspect, test, verify, and calibrate applicable mechanical systems.
Respond to ride downtime, repair, and recovery issues; diagnose mechanical failures and take immediate corrective action.
Research defective mechanically controlled items and consult technical instructions as needed to complete repairs.
Use technical manuals and the technical library to troubleshoot systematically.
Assist with assembly and disassembly for annual inspections and verify that quality-control and NDT requirements are met.
Record inspections, corrective actions, repairs, and parts used in logbooks; keep records organized and current.
Support Ride Maintenance Technician II or III with modifications to ride vehicles or show equipment.
Follow established Environmental, Health & Safety policies, procedures, training, and team-member involvement activities.
Use personal protective equipment, follow safe-lifting practices, and report unsafe situations.
Ensure assigned rides are clean and visually comply with manufacturer specifications and guest and company expectations.
Develop knowledge of ride-parts inventory for the assigned area and notify the Foreman or Supervisor about materials needed for safe, continuous operation.
Clean maintenance shops, stations, equipment, and tools.
Complete signoff on rides in the assigned area.
Maintain dependable attendance and flexibility for assigned schedules, including required overtime, evenings, weekends, and holidays.
Communicate and collaborate effectively with guests, vendors, employees, and cross-functional teams.
Perform duties in a manner that supports a safe and secure environment for hosts and guests.