Ride Maintenance Technician I - [YR] Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

12d

About The Position

Ride Maintenance Technician I performs preventive and corrective maintenance on designated rides and related equipment at Dollywood company properties, following the company’s mission, values, operating philosophies, and standards. The role includes inspecting, troubleshooting, repairing, and recovering rides and attraction equipment, as well as supporting annual inspections, modifications, and quality-control requirements. The technician maintains inspection and repair records, keeps equipment and work areas clean, and helps ensure rides meet manufacturer specifications and guest and company expectations. The position requires consistent attention to environmental, health, and safety responsibilities, including following established policies and using safe work practices and personal protective equipment. Technicians may work with a range of mechanical devices and tools and must be able to perform physically demanding tasks, including working at heights and in confined spaces. Work schedules may include overtime, evenings, weekends, and holidays.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Must successfully complete and pass a pre-employment background check and drug screen; employment offers are contingent on satisfactory background screening, including criminal-history and motor-vehicle-record checks.
Must pass a pre-hire Level I mechanical aptitude test.
At least 6 months of experience working with hand and power tools, or a combination of 6 months working with tools and a technical maintenance background.
Must complete required Mechanical 360 training classes within 6 months of hire.
Must be trained on overhead crane operation within 6 months of hire.
Must be able to safely operate company vehicles under company policy and have a valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record.
Must be dependable and flexible with assigned work schedules, including required overtime, evenings, weekends, and holidays.
Must communicate effectively, prioritize and complete assignments on time, retain information, adapt to changing priorities, and work productively in a fast-paced environment.
Must demonstrate sound judgment and maintain strict confidentiality regarding privileged information.
Must maintain a professional appearance and personal hygiene; personal grooming must allow safe use of a respirator.
Must be able to perform arithmetic operations accurately and identify, measure, and understand hardware and torque functions and torque stripe procedures.
Must be able to perform physically demanding duties, including lifting, climbing, working at heights, crawling, and working in confined spaces and around water.
Must be able to work near moving mechanical parts or energized power sources.
Must be able to use hand and power tools relevant to the position.

Nice To Haves

Working knowledge and experience with dial indicators, inside and outside micrometers, dial calipers, and tape measures; must be able to use and read these tools within 6 months of hire.
Experience and knowledge operating a 5K or 10K forklift; must be trained, signed off, and able to operate this equipment within 6 months of hire.

Responsibilities

Perform preventive and corrective maintenance on designated rides, attractions, and related equipment.
Troubleshoot and repair mechanical systems, animation systems, and special effects equipment.
Inspect rides and equipment, including testing, verifying, and calibrating applicable mechanical systems.
Respond to downtime, repair, and ride recovery issues; diagnose mechanical failures and take immediate corrective action.
Research defective mechanically controlled items and parts and consult technical manuals and the technical library to complete repairs.
Assist with assembly and disassembly for annual inspections and verify that quality-control and NDT requirements are met.
Record completed inspections, corrective actions, repairs, and parts used in logbooks and other records; keep records current and organized.
Support Ride Maintenance Technician II or III with modifications to ride vehicles or show equipment.
Follow environmental, health, and safety policies, procedures, training, and team member involvement activities; use safe work habits and report unsafe situations.
Keep rides clean and visually compliant with manufacturer specifications and guest and Dollywood expectations.
Learn and maintain knowledge of ride-parts inventory for the assigned area; notify the Foreman or Supervisor of materials needed for safe, continuous operation.
Clean maintenance shops, stations, equipment, and tools.
Complete signoff on rides in the assigned area.
Remain eligible for secondary job assignments such as Drone Pilot or Welder.
Collaborate with cross-functional teams and communicate effectively with guests, hosts, vendors, and other employees.
Work assigned schedules, including required overtime, evenings, weekends, and holidays.