Ride Maintenance Electrical Technician [YR] - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

5d•Onsite

About The Position

The Ride Maintenance Electrical Technician installs, inspects, maintains, troubleshoots, rebuilds, and repairs electrical components and systems for rides at all Dollywood Company properties. The role also assists Ride Maintenance Technicians with mechanical, pneumatic, hydraulic, animation, and special-effects systems, and responds to ride downtime, repair, and recovery issues. Work must meet manufacturer and Dollywood Company standards and support safe ride operation and guest experience. The technician uses electrical schematics, technical manuals, computers, programmable logic controllers, meters, and other test equipment to diagnose problems and complete preventive and corrective maintenance. Systems may use relay logic, PLC logic, or both, including Rockwell, Pilz, and Siemens systems. The position requires working with 480V three-phase motor control systems, including autotransformers, AC frequency drives, DC drives, and soft starts. The technician documents inspections, maintenance, repairs, corrective actions, and parts used; keeps records current; and helps maintain clean, organized shops and equipment. The role also involves following safety and environmental policies, using personal protective equipment and safe work practices, and collaborating with coworkers and cross-functional teams. Work may take place near moving machinery or energized power sources, at heights, in confined spaces, and in varying weather conditions. The position is full-time, year-round and may require overtime, evenings, weekends, and holidays.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Five or more years of combined educational and work experience in troubleshooting and repair of complex electro-mechanical systems, as well as hydraulic and pneumatic systems.
Working knowledge of the proper use and care of hand tools, power tools, and maintenance equipment.
Experience with logic systems, including relay and programmable logic control.
Experience with drives, including AC frequency and DC drives.
Valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record; must be able to safely operate company vehicles under company policy.
Must complete satisfactory background screening, including criminal history and motor vehicle record checks, as a condition of employment.
Ability to work assigned schedules, including required overtime, evenings, weekends, and holidays.
Ability to use hydraulic and pneumatic schematics and electrical and mechanical schematics or blueprints for maintenance and troubleshooting.
Ability to understand machine prints with dimensions and tolerances and read mechanical assemblies and related terminology.
Ability to interpret technical instructions in mathematical or diagram form and solve practical problems involving varied conditions.
Ability to perform basic arithmetic and calculations involving fractions, decimals, ratios, percentages, and metric units; apply basic algebra and geometry; and interpret spreadsheets.
Ability to communicate effectively, prioritize work, retain information, adapt to changing priorities, and collaborate with others.
Ability to maintain confidentiality, dependable attendance, a professional appearance, and a friendly, guest-focused manner.
Ability to endure approved exposure levels to chemicals in cleaning solvents, adhesives, paints, and lubricants.
Ability to climb and work at heights up to and exceeding 150 feet, and to crawl and work in confined spaces.
Ability to work near moving mechanical parts and energized power sources.
Ability to use hand and power tools, including electric drills, drill presses, side grinders, porta-bands, reciprocating saws, electric hoists, chain saws, band saws, jig saws, torque wrenches, and impact wrenches.
Must have strong safety sensitivity and the mental and physical capacities necessary to perform the job.
Must be able to lift and carry up to 100 pounds using company safety guidelines; tasks may also involve lifting, carrying, pushing, or pulling moderately heavy objects up to 50 pounds and occasionally up to 100 pounds.
Must be able to sit, stand, and/or walk intermittently or for prolonged periods for shifts of up to 13 hours, perform repetitive movements, and complete moderately physically demanding work involving balancing, stooping, kneeling, and crouching.
Must be able to work in varying weather conditions, including extreme cold and heat.

Nice To Haves

Associate’s degree or equivalent from a two-year college or technical school.

Responsibilities

Install, maintain, troubleshoot, rebuild, and inspect ride electrical systems and components for proper operation.
Assist with troubleshooting and maintenance of mechanical, pneumatic, and hydraulic systems.
Inspect and evaluate rides, investigate malfunctions or irregularities, and notify supervisors of safety concerns.
Diagnose and repair malfunctions using electrical schematics, computers, PLCs, test equipment, and meters.
Complete documentation for check-outs, preventive maintenance, updates, and changes.
Review ride manuals, programs, diagrams, technical documents, schedules, check-out sheets, work orders, and related records.
Maintain rides according to manufacturer and Dollywood Company guidelines to support safe operation and guest experience.
Perform preventive and corrective maintenance on attractions, rides, and related equipment, including mechanical systems, animation, and special effects.
Respond to ride downtime, repair, and recovery issues; diagnose failures and provide immediate and long-term corrective action.
Research defective parts and technical information as needed to complete repairs.
Troubleshoot systems using technical manuals and the technical library through a systematic approach.
Work with 480V three-phase motor control systems, including autotransformers, AC frequency drives, DC drives, and soft starts.
Record inspections, corrective actions, repairs, and parts used in logbooks.
Support Ride Maintenance Technicians I and II with modifications to ride vehicles or show equipment.
Follow Environmental, Health & Safety policies, procedures, training, and team involvement activities.
Practice safe work habits, use personal protective equipment, follow safe lifting practices, and report unsafe situations.
Keep logbooks, inspection forms, and other records current, organized, and accessible.
Ensure rides are clean and visually compliant with manufacturer specifications and guest and company expectations.
Clean maintenance shops, stations, equipment, and tools.
Collaborate with coworkers and cross-functional teams, communicate effectively, and support a safe and welcoming environment for hosts and guests.