Ride Maintenance Electrical Technician [YR] - Dollywood Theme Park - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

6d•Onsite

About The Position

The Ride Maintenance Electrical Technician installs, inspects, maintains, troubleshoots, rebuilds, and repairs electrical systems and components for rides at Dollywood Company properties. The role also assists other Ride Maintenance Technicians and supports preventive and corrective maintenance of attractions, equipment, animation, and special effects. Work must meet manufacturer and Dollywood Company standards and support safe ride operation and guest safety. The technician responds to ride downtime and recovery issues, diagnoses system failures, and applies immediate and long-term corrective actions. Systems may use relay logic, programmable logic controllers, or both. The role involves working with ride manuals, electrical programs and diagrams, technical references, computers, test equipment, and meters; completing inspections and maintenance records; supporting ride or show-equipment modifications; and keeping maintenance areas, tools, and equipment clean and organized. The position requires following environmental, health, and safety policies, using personal protective equipment and safe work practices, and reporting unsafe conditions. The technician is expected to work collaboratively, communicate effectively with guests and colleagues, and demonstrate the Dollywood Company’s mission, values, and Lead with Love qualities.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
Five or more years of combined educational and work experience troubleshooting and repairing complex electromechanical systems, as well as hydraulic and pneumatic systems.
Working knowledge of proper use and care of hand tools, power tools, and maintenance equipment.
Experience with relay logic and programmable logic control systems.
Experience with AC frequency and DC drives.
Valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record; must be able to safely operate company vehicles according to company policy.
Must successfully complete the background screening, including criminal history and motor vehicle record checks, for an employment offer to proceed.
Ability to troubleshoot using hydraulic and pneumatic schematics and electrical and mechanical schematics or blueprints.
Ability to understand machine prints, dimensions, tolerances, mechanical assemblies, and related terminology.
Ability to use hand and power tools and work safely around mechanical devices and energized power sources.
Ability to work at heights up to and exceeding 150 feet and in confined spaces.
Ability to tolerate approved exposure levels to chemicals found in cleaning solvents, adhesives, paints, and lubricants.
Ability to meet the job’s physical demands, including lifting, carrying, pushing, or pulling materials; climbing; crawling; and balancing, stooping, kneeling, and crouching.
Ability to work near moving mechanical parts and energized power sources.
Strong safety awareness, communication, problem-solving, interpersonal, and collaboration skills.
Self-motivated and disciplined, able to prioritize and complete assignments on time, adapt to changing priorities, and work productively in a fast-paced environment.
Able to maintain confidentiality and professional appearance, communicate effectively with guests and colleagues, and demonstrate dependable attendance.
Able to comprehend instructions, retain and analyze information, interpret technical instructions and schematics, and apply basic mathematics and measurement concepts.
Able to work in varying weather conditions, including extreme cold and heat, and remain seated, standing, or walking as needed for shifts up to 13 hours.
Must be flexible with assigned schedules, including required overtime, evenings, weekends, and holidays.

Nice To Haves

Associate’s degree (AA) or equivalent from a two-year college or technical school.

Responsibilities

Install, maintain, troubleshoot, rebuild, and inspect ride electrical systems and components according to company standards.
Assist with troubleshooting and maintaining mechanical, pneumatic, and hydraulic systems.
Inspect rides, identify malfunctions or irregularities, and notify supervisors of safety concerns.
Diagnose and repair malfunctions using electrical schematics, computers, programmable logic controllers, test equipment, and meters.
Complete documentation for check-outs, preventive maintenance, updates, and changes; keep logbooks and inspection records current and organized.
Review ride manuals, technical manuals, diagrams, programs, schedules, work orders, safety data sheets, and other maintenance records.
Maintain rides according to manufacturers’ requirements and company guidelines to support safe operation and guest safety.
Perform preventive and corrective maintenance on attractions and related equipment, including mechanical systems, animation, and special effects.
Respond to downtime, repair, and ride recovery issues; diagnose failures and provide immediate and long-term corrective actions.
Research defective parts and repair instructions as needed; troubleshoot relay logic and PLC systems, including Rockwell, Pilz, Siemens, and other systems.
Use technical manuals and the technical library to troubleshoot systematically.
Troubleshoot and work with 480V three-phase motor control systems, including autotransformers, AC frequency, DC, and soft starts.
Record inspections, corrective actions, repairs, and parts used in logbooks.
Support Ride Maintenance Technicians I and II with modifications to ride vehicles or show equipment.
Follow environmental, health, and safety policies, procedures, training, and team involvement activities; use personal protective equipment and safe work practices.
Ensure rides are clean and visually compliant with manufacturer specifications and guest and company expectations.
Clean maintenance shops, stations, equipment, and tools.
Work collaboratively and communicate effectively with guests, vendors, employees, and cross-functional teams.
Maintain dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.