Rewards Club Representative

Ko-Kwel Casino Resort Medford•Medford, OR

13d

About The Position

At Ko-Kwel Casino Resort, the Rewards Club Representative welcomes casino guests and helps create a positive players’ club experience. The role registers new players, assists returning guests with point balances and special offers, and supports club giveaways and promotions. The representative provides information about resort events and casino areas, handles Rewards Club transactions and database tasks, and helps resolve guest complaints while maintaining confidentiality and compliance with internal controls. Team members are expected to support a safe, clean, and welcoming environment and assist the team as needed. The casino environment may expose the employee to secondhand smoke. The role requires availability to work evenings, weekends, and holidays.

Requirements

High school diploma or GED.
Excellent interpersonal, problem-solving, and customer service skills.
Positive attitude and friendly, approachable manner.
Excellent oral communication skills, including the ability to communicate on a microphone.
Ability to work well with diverse clientele.
Must be at least 21 years of age.
Ability to pass and remain compliant with required background checks and drug-free workplace policies.
Availability to work weekends, holidays, and evenings.
Ability to stay calm and make sound decisions under pressure, including when dealing with stressful situations or upset people.

Nice To Haves

Previous hospitality experience.
Marketing or promotions background.
Computer data-entry experience.

Responsibilities

Maintain a safe, clean, and friendly space for guests and team members, and report safety concerns to the Safety Committee.
Redeem points and print redemption certificates for members upon request.
Greet guests, provide excellent service, answer questions, and direct guests to casino events and areas.
Maintain confidentiality and discretion regarding trade secrets, promotional procedures, and customer information.
Stay knowledgeable about promotional events and daily activities at Ko-Kwel Casino Resort properties.
Enter and maintain Rewards Club member data, create Players Club cards, and perform related tasks.
Comply with applicable internal controls and reporting requirements.
Resolve guest complaints.
Promote customer benefit programs and solicit guests to join the club.
Maintain database integrity by removing invalid addresses, duplicate accounts, and banned player accounts.
Support the team and perform other duties as assigned.