Representative, Player's Club

Jackson Rancheria Casino Resort•Jackson, CA

5d•$18 - $23

About The Position

The Player’s Club Representative is an ambassador for JRCR guest service. The role requires professionalism, positive and friendly interactions, and compatibility with internal and external guests. Strong verbal and non-verbal communication skills are mandatory in this highly visible position. The Representative is expected to uphold company and department standards, including honesty, integrity, ethical conduct, loyalty, and sound personal and business practices. The role also requires timely decision-making to support the Player’s Club and JRCR and build guest loyalty.

Requirements

An associate degree (AA) or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Strong guest service, public relations, conflict resolution, oral communication, and written communication skills.
Competency in verbal and non-verbal communication.
Professionalism, honesty, integrity, ethical conduct, and timely decision-making.

Responsibilities

Solicit and identify new guests on the casino floor for Dreamcatcher’s Club.
Create and maintain player accounts.
Issue point vouchers, adjust points and Promo Play (PBT), and extend complimentary offers in accordance with management policy.
Acknowledge, greet, and converse with guests on the casino floor.
Assist guests by phone and in person.
Issue and reprint player cards.
Promote Dreamcatcher’s card usage and Player’s Club benefits.
Accurately communicate marketing activities, promotions, and amenities available to guests.
Assist with resolving guest issues.
Coordinate Slot and/or Table Games tournament sign-ups.
Sell concert tickets and conduct cash transactions as part of the process.
Perform other duties as assigned.