Circa - Player's Club - Representative

Recruiting Team • Las Vegas, NV

7d

About The Position

The Player's Club Representative signs up players for Club One, the Player Loyalty Club, educates guests about casino promotions and events, and creates a positive environment through above-and-beyond customer service. The role requires professional guest communication, familiarity with the department and property, independent work, and proficiency with player tracking systems. Representatives evaluate and qualify guests for casino floor promotions and handle a wide range of guest situations while maintaining a professional demeanor.

Requirements

• Must have 1 to 6 months of related experience.
• Ability to communicate effectively in written and verbal form with guests, team members, and management.
• Understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
• Must be able to work any day of the week and any shift, including weekends and holidays.
• Ability to establish and maintain effective working relationships with team members and guests.
• Must be at least 21 years of age.
• High school diploma or GED.
• Ability to read and speak English.

Nice To Haves

• Some retail or guest service experience preferred.

Responsibilities

• Practice, support, and promote Company Service Standards at all times.
• Communicate with guests professionally and answer their questions with an understanding of the department and property.
• Work independently and perform essential functions without direct supervision.
• Use player tracking systems proficiently.
• Evaluate and qualify guests for participation in casino floor promotions.
• Sign up players for Club One and educate guests about casino promotions and events.
• Provide above-and-beyond customer service and maintain a professional demeanor when handling a wide range of situations, including angry or frustrated customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED