Camas Club Representative

Kalispel Tribe Careers•Airway Heights, WA

About The Position

A Camas Club Representative serves guests of Northern Quest Casino at the Player’s Club desk, outlets, and on the gaming floor. The role provides customer service and hospitality, directs guests and callers, shares casino information, facilitates information requests, and provides specialized services to VIP guests. The representative supports bus arrivals, builds Camas Club membership, processes memberships and guest account updates, redeems points, sells concert tickets, and assists with promotions, events, and casino operations. The position requires accurate handling of cash, slot tickets, prize payout forms, and guest information; compliance with applicable gaming regulations and company policies; and the ability to multitask across Camas Club functions and incoming calls. The representative may assist supervisors and other teams as needed. This job has no supervisory responsibilities, and management may assign additional duties. Employment with the Kalispel Tribe of Indians is at-will. Applicants are subject to drug testing, and candidates or employees may be subject to a background investigation. The Kalispel Tribe of Indians applies Indian preference in hiring, promotions, and transfers.

Requirements

Two to five years of related experience in hospitality or retail.
High school diploma or GED.
Computer literacy, including working knowledge of Microsoft programs and other computer software.
Ability to type at least 20 words per minute.
Proficiency with Northern Quest Player Tracking and Compliance Software.
Ability to provide attentive, friendly service; handle stress calmly and courteously; and serve a wide variety of clientele.
Ability to maintain effective working relationships with department heads and employees.
Practical problem-solving and sound judgment in situations with limited standardization.
Ability to use equipment including ID scanners, iPads, card printers, receipt printers, and laptops.
Strong organizational, communication, and people skills; ability to identify and resolve administrative problems under pressure.
Ability to obtain and maintain a Washington State Gaming License, a Tribal Gaming License, and a Class III certification.
Ability to maintain confidentiality of internal and external guest information and pass Title 31 testing.
Valid driver’s license; it must be in the employee’s possession when operating a Tribal vehicle.
Willingness to work nights, weekends, holidays, and flexible hours as required.
Ability to meet the role’s physical demands, including standing, walking, handling and reaching; occasionally climbing or balancing, sitting, stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds regularly, 40 pounds frequently, and 50 to 70 pounds occasionally.

Nice To Haves

One year of college or technical school.

Responsibilities

Comply with the Kalispel Tribe of Indians–State of Washington Gaming Compact, Internal Controls, NIGC Regulations, and Northern Quest policies and procedures.
Receive and appropriately direct internal and external guests and callers, provide casino information, and respond to written information requests.
Provide high-quality customer service and hospitality, including specialized services for VIP guests.
Assist the Bus Coordinator, prepare for bus arrivals, and greet daily bus shuttles.
Build and promote Camas Club membership; enter new memberships and data for complimentary authorization points.
Redeem Camas Club points for casino merchandise and other casino services.
Sell concert tickets to the public using the box office ticket system and guest credit cards.
Enter custom ratings based on guest spending at other venues and identify and report irregularities or discrepancies in guest accounts.
Use database tools to determine guest reward and offer eligibility; correct guest addresses and other personal information as directed by the database team.
Follow policy and procedure for the Win/loss statement process.
Assist with and participate in casino promotions, concerts, slot tournaments, and events; promote and conduct Camas Club promotions and events and provide feedback and assistance.
Research, compile, and prepare data for reports and assist with special projects.
Assist supervisors and other areas of Camas Club as needed; multitask while handling incoming Call Center telephone calls.
Protect company assets and follow cash-handling, gift-postcard, and promotional procedures, including accurately handling large sums of cash, slot tickets, and prize payout forms.
Assist with the distribution and execution of the casino continuity program when required.
Maintain regular, consistent attendance and be available to work schedule changes required by business levels.