Camas Club Representative

Kalispel Tribe•Airway Heights, WA

2d•Onsite

About The Position

A Camas Club Representative serves guests of Northern Quest Casino at the Player’s Club desk, casino outlets, and on the gaming floor. The role provides customer service and hospitality, supports VIP guests, promotes Camas Club membership, and assists with casino events and operations. Representatives handle memberships, guest account data, rewards and offers, point redemption, ticket sales, cash and prize payouts, guest inquiries, and related administrative tasks while following applicable gaming regulations and company policies. The position requires flexibility to work hours that meet business needs, including nights, weekends, holidays, and changing schedules. It has no supervisory responsibilities. Employees may be assigned other job-related duties. Employment is at-will, and applicants and employees may be subject to drug testing and background investigation. The Kalispel Tribe of Indians applies Indian preference in hiring, promotions, and transfers.

Requirements

Two to five years of related experience in hospitality or retail.
High school diploma or GED.
Computer literacy and working knowledge of Microsoft programs and other computer software.
Ability to type at a minimum of 20 words per minute.
Proficiency with Northern Quest Player Tracking and Compliance Software.
Outstanding, attentive, and friendly customer service skills.
Ability to handle stress, remain calm and courteous, and serve a wide variety of clientele.
Ability to maintain effective working relationships with department heads and employees.
Ability to solve practical problems, exercise good judgment, and deal with situations where limited standardization exists.
Ability to use equipment including ID scanners, iPads, card printers, receipt printers, and laptops.
Strong organizational, communication, and interpersonal skills.
Ability to identify and resolve administrative problems under pressure.
Ability to obtain and maintain a Washington State Gaming License, Tribal Gaming License, and Class III certification.
Ability to maintain confidentiality of internal and external guest information and pass Title 31 testing.
Valid driver’s license; must have it in possession when operating a Tribal vehicle.
Willingness to work nights, weekends, holidays, and flexible hours as required.
Ability to accurately handle large sums of cash, slot tickets, and prize payout forms.
Ability to meet the physical demands of the role, including standing, walking, handling and reaching; occasional climbing, balancing, sitting, and stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds regularly, up to 40 pounds frequently, and 50 to 70 pounds occasionally.
Ability to perform work requiring close and color vision, depth perception, and adjustment of focus.

Nice To Haves

One year of college or technical school.

Responsibilities

Comply with the Kalispel Tribe of Indians–State of Washington Gaming Compact, Internal Controls, NIGC Regulations, and Northern Quest policies and procedures.
Receive and direct internal and external guests and callers, provide casino information, respond to written requests, and deliver attentive customer service and hospitality.
Provide specialized services to VIP guests and assist the Bus Coordinator as needed, including preparing for and greeting daily bus shuttles.
Build and promote Camas Club membership; enter new memberships and complimentary authorization points.
Redeem Camas Club points for casino merchandise and services.
Use the box office ticket system to sell concert tickets to the public using guest credit cards.
Enter custom ratings based on spending at other venues, identify irregularities in guest accounts, report discrepancies to a supervisor, and maintain accurate guest information as directed.
Learn and use database tools to determine guest eligibility for rewards and offers, and follow procedures for win/loss statements.
Assist with casino promotions, concerts, slot tournaments, and events; promote and conduct Camas Club promotions and events, and provide feedback and assistance.
Use promotional kiosks and assist supervisors as needed.
Research, compile, and prepare data for reports and assist with special projects.
Protect company assets and follow cash-handling policies and procedures when handling cash, slot tickets, prize payout forms, and cash or gift postcards.
Multitask while handling incoming Call Center calls and duties in all areas of the Camas Club.
Assist with distribution and execution of the casino continuity program when required.
Maintain regular, consistent attendance and work schedule changes as required by business levels.
Perform other job-related duties as assigned.