True Rewards Representative

Golden Entertainment

13d

About The Position

The True Rewards Representative supports the daily operations of the True Rewards department by delivering guest service and promoting membership benefits. The role assists with club enrollments, addresses member concerns, and communicates property promotions. Attention to detail and a friendly demeanor help ensure a positive guest experience and support marketing and casino engagement efforts. The position includes enrolling members and explaining benefits, issuing or reissuing player cards, processing cash or comp vouchers, assisting with PIN resets, and responding to questions or discrepancies about True Rewards accounts. Representatives stay informed about events and promotions, maintain an organized work area, and follow applicable gaming laws, internal controls, company policies, and federal regulations where relevant. Other duties may be assigned.

Requirements

At least 21 years of age.
Ability to follow instructions and complete tasks accurately in a fast-paced environment.
Strong communication skills and willingness to work as part of a team.
Commitment to fostering a respectful, inclusive, and safety-conscious work environment.
Ability to access and input information using a moderately complex computer system.
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools such as Microsoft Teams.
Ability to communicate effectively in English, both in writing and verbally.
Obtain and maintain all work cards required by the company, including Nevada Gaming Registration.
Verify right to work in the United States.

Nice To Haves

Six months of previous experience in a similar guest service or casino role is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Provide timely, courteous guest service consistent with the company’s guest service culture.
Enroll new members and explain benefits such as cashback, promotions, and player incentives.
Issue and reissue player cards, process cash/comp vouchers, and assist with PIN resets as applicable.
Review the daily event calendar to stay informed about activities, offers, and property promotions.
Respond to guest questions, complaints, and discrepancies related to True Rewards accounts.
Maintain a clean and organized work area.
Greet and thank guests professionally, using names and making eye contact.
Provide information about casino property events, promotions, and services.
Comply with applicable gaming laws, company internal controls, policies and procedures, Title 31, and federal regulations when applicable.
Provide timely service to guests and fellow team members that meets company guest-service standards.
Perform other duties as assigned.