RevOps Analyst

OpenEd • Boston, MA

14h • Remote

About The Position

The RevOps Analyst is a strategic business partner sitting at the intersection of Marketing, Customer Success, Support, and the systems that power all three. You are not the HubSpot administrator; that responsibility sits with our Systems team. What you are is the bridge: the person who deeply understands how our go-to-market and post-sale teams operate, shows up to key meetings with empirical data and a clear point of view, and translates business needs into well-scoped requests the Systems team can act on. This role is intentionally cross-functional. Rather than owning a single team or function, you will operate across the full customer lifecycle, from first marketing touch through retention and renewal. Your biggest contribution is performance visibility: using data, platform knowledge, and strong relationships to help every team understand how they are doing, where the friction is, and what needs to change. Business partnership, process improvement, and KPI ownership are the heart of this role.

Requirements

• 3 or more years of experience in Revenue Operations, Marketing Operations, Customer Success Operations, or a closely related business partner or analyst role.
• Demonstrated experience with capacity planning, workforce modeling, or operational forecasting for a customer-facing team.
• Proven ability to write well-scoped technical requirements for a HubSpot admin team and QA the output.
• Strong analytical mindset with a track record of using data to surface non-obvious insights, build a point of view, and influence strategy and planning decisions.
• Experience designing and managing A/B testing programs with structured hypotheses, clean execution, and documented learnings.
• Experience working cross-functionally as a business partner, building trust with stakeholders who have varying levels of data fluency and competing priorities.
• Familiar with Metabase or comparable BI tool for Dashboard construction.
• Foundational SQL literacy sufficient to read and interpret simple queries, understand how data is structured in a relational database, and have a productive, informed conversation with a data engineer or analytics engineer about what needs to be built and why.
• Proficiency with Figma or a comparable visual communication tool to map out data model requirements, expected reporting outputs, and KPI logic in a way that a data or analytics engineer can act on directly. This is less about design and more about your ability to translate a business need into a clear, visual specification before a single line of code is written.
• Hands-on HubSpot build capability for lighter-weight work including forms, email workflows, pipeline stages, and lifecycle automations, paired with the judgment to know when a build is complex enough to require a well-scoped handoff to the Systems team rather than a self-serve solution.

Nice To Haves

• HubSpot certifications across Marketing Hub or Service Hub.
• Experience with CS platforms such as Gainsight, Totango, ChurnZero, or Intercom, and support platforms such as Zendesk or Freshdesk, particularly regarding CRM data integration.
• Familiarity with UTM governance frameworks and multi-touch attribution methodologies.
• Knowledge of customer health scoring frameworks, churn risk indicators, and post-sale lifecycle stage design.
• Familiarity with workforce management concepts including volume forecasting, shrinkage, schedule adherence, and occupancy targets.
• Exposure to HubSpot custom object modeling and complex pipeline architecture.
• Background in B2C or B2B SaaS, RevOps consulting, or a high-growth startup environment where influence matters more than authority.

Responsibilities

• Attend key planning, QBR, and operational meetings across Marketing, Customer Success, and Support as a standing participant. Bring data and operational intelligence into conversations proactively rather than waiting to be asked.
• Own reporting across the full customer lifecycle. Build and maintain self-serve dashboards in HubSpot and Metabase that give every stakeholder a clear, accurate view of the metrics that matter most to their team and to the business.
• Model team workload against volume trends, seasonality, and staffing levels to give leadership a forward-looking view of where demand is heading and where SLA risk or churn exposure may be building.
• Serve as the business-side liaison to the Systems team. Translate operational goals and gaps into clear, well-scoped technical requirements, QA workflow and automation changes before they ship, and identify configuration errors before they affect performance.
• Evaluate how each team operates against how the technology supports them. Identify where processes break down, where tools are underutilized, and where changes to HubSpot workflows, lifecycle stages, or automation logic would meaningfully improve outcomes.
• Design and run structured experiments across campaigns, audiences, and channels. Document what moves the needle and apply those learnings systematically.

Benefits

• Competitive salary
• 401k plan + company matching opportunities
• Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, STD/LTD, HSA, and FSA with dependent care.
• Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
• Generous Paid Time Off policy
• Supportive Team Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed