Revenue Tax Specialist Supervisor

State of Louisiana•Baton Rouge, LA

About The Position

The Revenue Tax Specialist Supervisor oversees the processing and management of tax returns, payments, taxpayer accounts, and applications for the Louisiana Sales and Use Tax Commission for Remote Sellers. The role leads staff, ensures compliance with sales and use tax laws, resolves complex tax issues, and supports operational and strategic initiatives. It provides leadership of a specialized tax administration function supporting Louisiana’s remote seller tax program, combining technical tax expertise, staff leadership, process improvement, and stakeholder engagement. The position oversees return and payment processing and management, including in-house audits, as well as application and account processing and management, including in-house audits. It plans, assigns, and reviews subordinate employees’ work; develops procedures and provides technical guidance; reviews refund and credit issuances; and confers with the Executive Director, taxpayers, attorneys, and CPAs to resolve difficult or controversial questions of law and regulation. The role also coordinates system testing, assists with developing or revising laws, regulations, and procedures, recommends improvements to the Commission’s System of Record and Tax Portal, and may represent the department at conferences and before taxpayers, tax administrators, and tax practitioners. The appointment may be filled as probational for up to 24 months.

Requirements

Six semester hours in accounting, business, economics, finance, management, information systems management, or quantitative methods, plus one of the following: six years of qualifying experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting; six years of full-time work experience in any field plus three years of qualifying experience in a financial setting; a bachelor's degree plus three years of qualifying experience in a financial setting; an advanced degree or Juris Doctorate plus two years of qualifying experience in a financial setting; or a CPA license or current Louisiana license to practice law plus one year of qualifying experience in a financial setting.
Advanced knowledge of sales tax laws and policies.
Strong leadership and team management skills.
Analytical problem-solving abilities.
Effective communication with taxpayers and tax professionals.
Sound decision-making and the ability to improve processes and systems.

Responsibilities

Oversee return and payment processing and management, including in-house audits.
Oversee application and account processing and management, including in-house audits.
Plan, assign, and review the work of subordinate employees.
Develop procedures for return and payment management and for account and application management.
Assign work and provide technical guidance to staff resolving discrepancies in the management and processing of returns and accounts.
Review and approve, or recommend to the Executive Director, issuances of refunds or credits due.
Confer and correspond with the Executive Director, taxpayers, attorneys, and CPAs to resolve difficult and controversial issues involving applicable laws and regulations, particularly differences between state and local application.
Coordinate system testing with subordinate employees for returns, payments, refunds, credits, debits, applications, and account management.
Assist in developing or revising laws, regulations, and procedures.
Recommend improvements to the Commission’s System of Record and Tax Portal.
Participate in conferences and conventions and represent the department before taxpayers, tax administrators, and tax practitioners as needed.
Perform additional duties requested by the Executive Director.