Revenue Strategy and Operations Coordinator

Compass•Boston, MA

6d•Onsite

About The Position

Compass is seeking a strategic, detail-oriented coordinator to take end-to-end operational ownership of its Agent Introduction Program (AIP). The role will support the program’s continued development by managing agent-submitted referrals from initial submission through a successful join, aligning cross-functional partners, and ensuring a smooth experience for growth teams and referring agents. The position is part of the Revenue Strategy & Operations team and is based 100% in Compass’s Boston office. The coordinator will oversee program systems, data, incentives, and compliance guidelines that support new agent acquisition. They will maintain program records in Salesforce, improve referral and sales workflows, and coordinate incentive payments and grants with Finance and Operations. The role also handles complex policy questions, sensitive escalations, and communication across Growth and other teams. The listed salary range is $33.00–$36.00 per hour. Base pay may vary based on job-related knowledge, skills, experience, and market location. Bonuses and restricted stock units may also be provided as part of the compensation package.

Requirements

Bachelor of Arts or Bachelor of Science degree.
At least 2 years of relevant experience.
Basic analytical skills and proficiency in Google Sheets or Excel, including gathering, cleaning, and interpreting operational data to identify actionable pipeline insights.
Exceptional written and verbal communication skills, including the ability to handle sensitive partner escalations with diplomacy and poise.
Ability to work proactively and exercise judgment in a dynamic, ambiguous environment without direct daily supervision.
Strong attention to detail and an understanding of program policy governance and basic regulatory guardrails.
Strong project management and communication skills.
Polished visual, written, and oral presentation skills.
Ability and willingness to learn quickly in a fast-paced environment.
Strong interpersonal skills and a positive attitude.

Nice To Haves

Familiarity with Power BI.
Familiarity with Salesforce.

Responsibilities

Oversee daily referral-program operations and route and resolve inquiries from agents, Strategic Growth Partners, and Strategic Growth Managers.
Manage the end-to-end flow of inbound referrals, from initial submission through a successful join.
Review sales workflows to identify bottlenecks and improve team efficiency.
Build, maintain, and update Salesforce records to validate referral introductions and document program activity.
Oversee quarterly incentive payment and grant cycles, partnering with Finance and Operations to validate and distribute rewards.
Resolve complex program-rule questions, sensitive scenarios, and accountability escalations.
Audit the referral pipeline and design automated Salesforce workflows to reduce manual data entry and cycle times while supporting compliance.
Coordinate across the Growth team and cross-functional partners to keep goals and downstream operations aligned.