Revenue Strategy and Operations Coordinator

Compass•Boston, MA

7d•$33 - $36•Onsite

About The Position

Compass is seeking a strategic, detail-oriented coordinator to take end-to-end operational ownership of its Agent Introduction Program (AIP). The role will manage the full lifecycle of agent-submitted referrals, guide the program into its next phase of maturity, coordinate across teams, and support a seamless experience for growth teams and referring agents. As part of the Revenue Strategy & Operations team, the coordinator will champion the systems, data, and compliance guidelines that support new agent acquisition. This role is 100% in office at Compass's Boston office.

Requirements

B.A. or B.S.
At least 2 years of relevant experience.
Basic analytical skills and proficiency in Google Sheets or Excel, including the ability to gather, clean, and interpret complex operational data and surface actionable pipeline insights for senior leadership.
Exceptional written and verbal communication skills, including the ability to handle sensitive, high-stakes partner escalations with diplomacy and poise.
Ability to work proactively in a dynamic, ambiguous environment and exercise judgment without direct daily supervision.
Strong attention to detail and an understanding of program policy governance and basic regulatory guardrails.
Strong project management and communication skills.
Polished visual, written, and oral presentation skills.
Ability and willingness to learn quickly in a fast-paced environment.
Strong interpersonal skills and a positive attitude.

Nice To Haves

Familiarity with PowerBI and Salesforce.

Responsibilities

Oversee daily referral-program operations, including routing and resolving inquiries from agents, Strategic Growth Partners (SGPs), and Strategic Growth Managers (SGMs).
Manage the end-to-end flow of inbound referrals, from initial submission through a successful agent join.
Review sales workflows to identify bottlenecks and improve team efficiency.
Design automated workflow solutions, including within Salesforce, to reduce manual data entry and repetitive tasks, shorten cycle times, and support compliance.
Build, maintain, and update Salesforce records to validate referral introductions and ensure thorough documentation.
Oversee quarterly payment and grant cycles for program incentives, partnering with Finance and Operations to validate and distribute rewards.
Resolve complex program-rule questions, sensitive scenarios, and accountability escalations.
Audit the referral pipeline continually to identify operational bottlenecks and opportunities to improve scalability.
Coordinate across the Growth team and cross-functional teams to keep goals and downstream operations aligned.