Revenue & People Operations Supervisor

SSA Group•Venice, FL

1d•Onsite

About The Position

The Revenue & People Operations Supervisor supports the daily financial and people operations of a location. The role performs hands-on cash office administration, HQ reporting, accounts payable coordination, and day-to-day people operations tasks across the employee lifecycle. It may supervise assigned team members by providing task direction and quality checks under the guidance of the General Manager. The position primarily executes established processes, including cash reconciliation, timekeeping administration, and onboarding coordination. It escalates discrepancies, policy questions, and non-routine issues to site leadership rather than resolving them independently. Its core responsibility is completing daily financial and people-operations tasks accurately, promptly, and compliantly. The role works on-site in an active hospitality environment, splitting time among cash office administration, general office support, and frontline coordination on the operations floor. It requires flexibility to move between financial reconciliation, people-operations tasks, and hands-on team support during the same shift while meeting daily HQ reporting deadlines.

Requirements

Five years of cash-handling experience.
Three to five years of administrative, cash room, or related operational experience.
Prior experience coordinating or supervising the work of others in a fast-paced operational environment.
Experience supporting hiring, onboarding, employee records, or attendance/timekeeping administration, including I-9 compliance and recordkeeping.
Must be 18 years of age or older.
Physical ability to stand and walk for extended periods and to move and handle boxes up to 35–50 lbs as necessary.
Ability to work varied hours, including nights, weekends, and holidays, as business requires.
A valid driver's license is required for roles involving a company vehicle or golf cart, subject to DMV check.

Nice To Haves

Experience supporting a frontline, hourly, or seasonal workforce.
ServSafe or Food Handling Certification.
Bilingual skills, if relevant to the workforce population.

Responsibilities

Supervise assigned cashiers, evaluate performance, and coach and document cash-handling practices.
Oversee daily cash office operations, ensuring accuracy, security, and timely completion of HQ-required reporting.
Complete HQ reporting, including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, Invoicing, Fintech, and Sales by Stand reports.
Administer HQ accounts payable software and related transmissions and reports.
Contact vendors to reconcile invoice discrepancies, shortages, and overshipments, or to arrange emergency shipments.
Meet fiscal deadlines and promptly communicate financial variances to the Management team.
Support payroll and controllable-profit tracking within established budget guidelines through scheduling and coverage planning.
Maintain storage systems and warehousing procedures to support efficient use of space.
Provide branch administrative support, including phones, word processing, and related office functions.
Document and communicate discrepancies, including employee accountability issues, to the office and Management team.
Communicate routinely with SSA HQ, the Director of Audits and Controls, the Office Team, and the client and site Management Team.
Maintain a clean, safe, and organized work environment, and support SSAfety training and daily operational expectations.
Support the on-site employee experience from hire to exit and help build a welcoming, engaged team culture.
Help execute HQ-led and local employee engagement activities under leadership direction.
Serve as the first point of contact for day-to-day questions on EAP, leave, and benefit programs, directing employees to the correct resource.
Support the recruiting cycle for hourly roles, including postings, pipeline management, screening, and interview coordination.
Coordinate onboarding end to end and ensure start-date readiness, including new-hire documentation, uniforms, badges, and access credentials.
Ensure timeclocks are set up and working properly, employee time records are accurate, and approvals are submitted within payroll deadlines.
Help department managers track attendance trends, absences, tardiness, and missing punches, flagging discrepancies for manager follow-up.
Coordinate site-level training for new hires and frontline team members on policies and day-to-day practices.
Track required training completion and maintain training records to company standards.
Support employee separations with proper documentation and a respectful, compliant offboarding process.
Support site-level compliance with employment law, recordkeeping, and SSAfety standards in partnership with Payroll, the People Department, and HQ.
Model accountability, professionalism, and strong work ethic for the team.
Coordinate and supervise the day-to-day work of assigned team members, ensuring timely and accurate completion of core processes.
Provide clear direction, training, and coaching to help team members perform consistently.
Monitor workload and process execution to maintain efficiency and responsiveness at the location.

Benefits

Paid Time Off plan of up to 144 hours based on tenure.
Medical, dental, vision, life insurance, and other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to eligibility requirements.
Up to 120 hours of paid leave for qualifying reasons, including Parental Leave and serious medical conditions affecting the employee or their family.
Up to 40 hours of paid bereavement leave.
On-Demand Pay Program providing access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partnership college.
Holiday pay at 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.