Supervisor, Revenue Operations (ROPS)

DaVita Kidney Care•19508 - Kentucky Remote, KY

1d•$62,353 - $85,000

About The Position

The Supervisor of the Revenue Operations (ROPS) Setup Team supports the manager by providing leadership and direction to assigned specialists. As a frontline leader, this position connects high-level ROPS strategy with daily operational execution. The Supervisor ensures that systems and data supporting the revenue cycle are set up correctly to reduce downstream billing exceptions and maximize payer reimbursement. The role coaches specialists and partners across teams to establish a reliable foundation for claim-related activities. The Supervisor oversees Setup Team functions that may include claim content, contract loading, plan evaluation, and other setup work. Responsibilities include ensuring the accuracy, quality, and timeliness of team output; managing team workflows and performance; reviewing operational metrics; and identifying process and system improvements. The position has supervisory responsibility and/or input into recruitment, training, professional development, performance management, termination, and retention decisions. Occasional travel for critical in-person team meetings and events is required, at less than 5%. The role is based at 2130 Nicholasville Rd, Lexington, Kentucky. The stated salary range is $62,353.20–$85,000 per year, with compensation dependent on qualifications, skills, competencies, and experience.

Requirements

Previous lead or supervisor experience in Revenue Operations or Setup is preferred.
Demonstrated ability to take accountability for team results and meet critical deadlines.
Strong verbal and written communication skills, including the ability to tailor messages to diverse stakeholders.
Consistent demonstration of DaVita’s Core Values and ability to foster team belonging and safety.
Ability to supervise teammates and contribute to decisions concerning recruitment, training, professional development, performance management, termination, and retention.

Nice To Haves

Previous lead or supervisor experience in Revenue Operations or Setup.

Responsibilities

Lead and develop a team of front-line teammates, typically 5–10, through timely coaching, feedback, and performance evaluations.
Manage daily workflows for Setup Team functional areas, which may include claim content, contract loading, plan evaluation, and other setup functions.
Ensure team output is accurate, high-quality, and timely, and establish and enforce policies and procedures, including SOX control activities.
Hold teammates accountable for productivity metrics, identify barriers to growth, and address underperformance with a solution-driven approach.
Oversee recruitment, hiring, retention, performance development, coaching, and management of direct reports.
Manage teammate workloads to support growth and meet departmental goals.
Review daily, weekly, and monthly key metrics to identify trends and areas of focus.
Identify variances and report findings to the Director or Regional Revenue Manager.
Monitor payment trends and escalate concerns regarding payor behavior.
Identify and test Setup line-of-business efficiencies and system or process improvements to reduce registration denials and exceptions.
Participate in and lead projects related to system or process implementation.
Partner with other ROPS and Finance teams and align with peers on change messaging.
Translate tactical goals into actions and make decisions in the context of broader organizational goals.
Reflect DaVita Core Values in daily work and co-create workflows that balance efficiency with teammate preferences.
Attend team meetings, phone conferences, and training as needed, and manage special projects as requested.
Travel occasionally for critical in-person team meetings and events (less than 5%).