Supervisor, Revenue Operations (ROPS)

DAVITA•Lexington, KY

1d•$62,353 - $85,000

About The Position

The Supervisor of the ROPS Setup Team supports the manager by providing leadership and direction to assigned specialists. As a frontline leader, this role connects high-level Revenue Operations strategies with daily execution, ensuring systems and data are set up accurately to reduce downstream billing exceptions and maximize payer reimbursement. The Supervisor coaches team members and partners across teams to provide a strong foundation for claim-related activities. The role oversees daily workflows that may include claim content, contract loading, plan evaluation, and other Setup Team functions. It is accountable for the accuracy, quality, and timeliness of team output; productivity and performance management; process improvements; metric analysis and reporting; and participation in system and process initiatives. The position has supervisory responsibilities, including input into recruitment, training, professional development, performance management, and retention decisions. Occasional travel for critical in-person team meetings and events is required, at less than 5%.

Requirements

Previous lead or supervisor experience in Revenue Operations or Setup is preferred.
Ability to take accountability for team results and meet critical deadlines.
Strong verbal and written communication skills, including the ability to tailor messages to diverse stakeholders.
Consistently demonstrate DaVita’s Core Values and foster team belonging and safety.

Nice To Haves

Previous lead or supervisor experience in Revenue Operations or Setup.

Responsibilities

Lead and develop a team of frontline teammates, typically 5–10, through timely coaching, feedback, and performance evaluations focused on skills and behaviors.
Manage daily workflows for assigned Setup functions, which may include claim content, contract loading, and plan evaluation.
Ensure the accuracy, quality, and timely completion of Setup Team work.
Establish and ensure adherence to policies and procedures, including SOX control activities.
Hold the team accountable for productivity metrics, identify barriers, and address underperformance.
Recruit, hire, retain, coach, and manage the performance and development of direct reports.
Manage teammate workloads to support growth and departmental goals.
Review daily, weekly, and monthly metrics; identify trends and variances; and report findings to the Director or Regional Revenue Manager.
Monitor payment trends and escalate concerns about payer behavior.
Identify efficiencies and system or process improvements to reduce registration denials and exceptions; test process changes and manage associated risks.
Participate in and lead projects related to system or process implementation.
Partner with other ROPS and Finance Teams and coordinate change messaging with peers.
Translate tactical goals into actions while considering broader organizational goals and DaVita Core Values.
Attend team meetings, phone conferences, and training as needed, and manage special projects requested by leadership.