Supervisor, Revenue Operations (ROPS)

DaVita•Lexington, KY

About The Position

The Supervisor of the Revenue Operations (ROPS) Setup Team supports the manager by providing leadership and direction to assigned specialists. This frontline leader translates ROPS strategies into daily operations and ensures systems and data are set up accurately to minimize downstream billing exceptions and maximize payer reimbursement. The role coaches specialists and partners across teams to support claim-related activities. The Supervisor oversees daily workflows that may include claim content, contract loading, plan evaluation, and other Setup Team functions. The position is accountable for the accuracy, quality, and timeliness of team output; team productivity and development; compliance with policies, procedures, and SOX controls; metric review and reporting; and process improvements. The role also has full supervisory responsibility, including recruitment, hiring, retention, performance development, coaching, and management of direct reports. Occasional travel is required for critical in-person team meetings and events, at less than 5%.

Requirements

Ability to take accountability for team results and meet critical deadlines.
Strong verbal and written communication skills, including the ability to tailor messages to diverse stakeholders.
Consistently demonstrate DaVita’s Core Values and foster team belonging and safety.
Ability to supervise teammates and contribute to recruitment, training, professional development, performance management, and retention decisions.

Nice To Haves

Previous lead or supervisor experience in Revenue Operations or Setup.

Responsibilities

Lead, develop, coach, and provide timely feedback and performance evaluations to a team of front-line teammates, typically 5–10.
Manage daily workflows across Setup Team functions, including claim content, contract loading, and plan evaluation.
Ensure the accuracy, quality, and timely completion of Setup functions and hold the team accountable for productivity metrics.
Establish and ensure compliance with team policies and procedures, including SOX control activities.
Recruit, hire, retain, and manage direct reports; conduct performance development and manage teammate workloads to support growth and departmental goals.
Identify barriers to performance and address underperformance with a solution-driven approach.
Review daily, weekly, and monthly key metrics, identify trends and variances, and report findings to the Director/Regional Revenue Manager.
Monitor payment trends and escalate concerns regarding payor behavior.
Identify and test process efficiencies and improvements to reduce registration denials and exceptions.
Participate in and lead projects involving system or process implementation.
Partner with ROPS and Finance teams and align with peers on change messaging.
Translate tactical goals into actions and make decisions with consideration for broader organizational goals.
Reflect DaVita Core Values in daily actions and help create workflows that balance efficiency with teammate preferences.
Attend team meetings, phone conferences, and training; manage special projects as requested by leadership.