Sales Operations Manager

Critical Loop•Long Beach, CA

7d•$110,000 - $135,000•Hybrid

About The Position

Critical Loop is hiring its first dedicated Revenue Operations Manager. This is a net-new, foundational role responsible for owning the tools, data, and processes that keep the revenue engine running as the company scales. This includes Salesforce, forecasting, commission tracking, and the full closed-won to cash flow process. The role will report directly to the Head of Revenue and will work closely with Revenue, Product, Accounting, and Operations teams. The primary goal is to ensure revenue data is accurate, forecasts are trustworthy, and sales representatives have clear visibility into their earnings.

Requirements

Deep, hands-on Salesforce expertise. You have personally built or rebuilt an org, not just maintained one someone else architected, and can speak to custom objects, validation rules, flows, integrations, and AppExchange decisions.
Has owned or directly supported end-to-end Sales or Revenue Operations in a startup environment.
A proven track record creating, managing, and iterating process from scratch, without waiting for tools or a playbook to exist.
A self-starter who owns outcomes in ambiguity and can think on their feet.
Comfortable holding forecasting, commission tracking, AR and cash conversion, and tooling at the same time.

Nice To Haves

Experience at a Seed to Series C company; tech or SaaS background preferred.
Familiarity with Google Workspace, Atlassian, and Slack.
Experience using AI tools such as Agentforce, Slack AI, Claude, or ChatGPT with a human in the loop, and good judgment about what to automate versus keep manual.
Experience building or formalizing a RevOps function from the ground up.

Responsibilities

Own, manage, and roadmap Salesforce, including custom objects, flows, integrations, and dashboards that support accurate reporting on pWin, pipeline growth, segmentation, and revenue shape.
Own the closed-won to invoice to collection process across sales, accounting, and the customer, and build a feedback loop that tightens cash conversion timing.
Build and maintain a commission tracking system that gives both reps and accounting clear visibility into what is owed and why.
Own revenue forecasting and reporting so leadership can rely on it for hiring and planning decisions.
Maintain data integrity and pipeline hygiene across Salesforce, G-Drive, and the rest of the go-to-market stack.
Partner across Revenue, Product, Accounting, and Operations to sequence work and surface issues before they slow the business down.
Recommend and implement new tools and process as the company scales.